People’s opinions of everything are always changing, and while a solid start with continuing effort are part of what it takes to maintain customer loyalty, you can’t forget the details, says Shep Hyken in a CustomerThink article.
Attentiveness means being aware of what is going on in your environment. It can be as simple as noticing when someone is getting bored, to sensing that now is not the right time to put your ideas across.
Don’t you hate when a server looks like they’re paying attention, but then they deliver the completely wrong order? It’s the same in sales. What are you delivering?