"The self-care movement is playing a key role in reshaping health care in a way that drug store retailers and manufacturers can’t afford to ignore. Recent data from The Conference Board Global Consumer Confidence Survey, in collaboration with Nielsen, shows that 18% of Americans reported health as a top concern, next only to the economy (22%) and immigration (19%)."
"Got itchy eyes and an alternately stuffy and runny nose? Feeling like allergy season seems to start earlier and end later? It's true that due to climate change, there's more pollen in the air, and for a longer time, than there used to be, according to the American Academy of Allergy, Asthma, and Immunology and the Environmental Protection Agency. (In the past, pollen season ran from April to mid-October. Now, depending on where you live, it can linger from February to November.) And pollen counts are expected to double by 2040, notes AAAAI."
Despite all of the changes in the health care industry, customer satisfaction with pharmacies has remained relatively stable, according to the J.D. Power 2015 U.S. Pharmacy Study. PharmacyÛªs focus on customer satisfaction sets the bar for the health care industry.
Fewer side effects and improved efficacy are key drivers for Americans willing to pay more for medical innovation. Data also cite trust and quality of health information as important factors in consumer selection of online health sources and show that many consumers are willing to pay more