How important is social media in your customer service strategy? If you didn’t answer, “extremely,” you need to make some changes.
When we choose words carefully, we are viewed as being in command, powerful, as we describe the world around us. Leaders go one step further. They use the language of leadership.
Great customer service doesn’t only benefit your clients. It can have so many beneficial effects for you and your company as well.
It’s never easy to deliver difficult news to an employee. When a team member isn’t performing up to expectations, you have to decide which approach to take.
Few transitions are more intimidating than moving from a staff position into a management role. To succeed in your new role, you’ll need to transmit your thoughts and ideas into words that motivate and portray credibility.
Few things are worse than an angry customer. Here are two ways to prevent that from happening.
If you’ve been managing people for any length of time, you know it’s not always fun. You know what I’m talking about. It’s those days when you have to address an employee performance issue. If you’re conflict averse, you may be avoiding these encounters.
You don’t have to work with heavy machinery, volatile chemicals, or in extreme weather conditions for your job to be dangerous to your health. Bad workplaces lead to bad health – and even death.
If you’re a sales manager, you likely had a career-making BOON. Now, it’s up to you to help your reps score the same kind of deal.
Managers spend a lot of time defining what culture means for their company. That time would be better spent if managers took action to improve their organization’s culture.
Michael Stallard is cofounder and president of the Connection Culture Group, a leadership training and consulting firm that has advised NASA, Costco and other well known American companies. Michael is the primary author of the book Connection Culture: The Competitive Advantage of Shared Identity, Empathy and Understanding at Work. Texas Christian University founded the TCU Center for Connection Culture based on Michael and his colleagues’ work. In episode 17, we discuss the definitions of culture, how managers can improve it (or damage it) and the ROI from a positive culture in the workplace.