Tag: listen

Managers: Are You Listening With Your Eyes?

Neen James, an expert on accountability, and the author of Listen With Your Eyes, knows a thing or two about paying attention. A lot of us are guilty of not giving team members our full attention.

There are 100 Billion Customer Types. Go Figure.

There are billions of "Customer Types." Want to sell them all? You can do it in five words: Look, Question, Listen, Harmonize, Practice.

How to Rally Your Team Around Values That Unite You

We’re entering the season of Thanksgiving, a time of year when we remind ourselves to be grateful. You can also show your employees that there is more that unites than divides you.