What do your customers think about your company? Your product? Your service? Most companies today are doing everything in their power to collect feedback from their customers. However, all that data is going to waste!
Most salespeople think they they are good listeners–who would want to admit otherwise? Unfortunately, not all are as good as they think.
Do your clients know, understand and use all aspect of your product or service? Are they staying with you or are you experiencing high levels of churn? You may be making some critical mistakes that are demolishing your customer success.
REALITY: You quit paying attention for one reason or another, AND blame it on the person talking to you. Two rudes don’t make a right. How do you listen?
How often do you find your mind wandering when you have a million and a half things to get done? If you are constantly flitting between tasks or finding yourself daydreaming, your productivity is suffering.