Tag: memory

3 Experiences Your Clients Must Have Before They Recommend You

According to Joseph Michelli in a recent CustomerThink article, there are three common types of memorable moments: recent, peak and pain moments. If you want to be recommended to others by your current clients, hopefully you have made memories with existing clients in at least one of the main three categories.

Here's How to Master the Customer Service Name Game

Oh, sorry, I’m terrible with names,” has been an excuse that has become widely accepted, even in the business world, but excuses like that are damaging your customer service strategy.