Tag: omni-channel

mCommerce Sales Are Growing 22.5% Year-Over-Year

"Customers that browse across multiple digital environments hold the highest conversion rates — and lifetime value."

Consumers Want Omnichannel Convenience, Positive Shipping Experience

Online consumers in the United States are motivated by the ability to conduct transactions across multiple channels with convenience and positive shipping experiences. A new study from UPS and comScore reveals that overall customer satisfaction with e‑commerce is high at 83%. Ease of checkout (81%) and variety of brands and products offered (80%) are among the specific areas of e‑commerce with which consumers are most satisfied.