A new report by Capgemini's Digital Transformation Institute has revealed that cybersecurity is a new source of competitive advantage for retailers. It calls for more organizations to align cybersecurity policies with customer expectations to take advantage of this opportunity. The report, "Cybersecurity: The New Source of Competitive Advantage for Retailers" demonstrates that consumers are increasingly aware of security breaches in retail and are willing to spend more with retailers who demonstrate robust cybersecurity capabilities.
Tag: online spending
Online retail in the U.S. continues to grow at a rapid rate, outpacing sales growth at traditional stores and stealing market share from them. U.S. online retail sales will reach $370 billion by 2017, up from $231 billion in 2013 — a 10% compound annual growth rate (CAGR) over the next five years, according to Forrester's latest U.S. online retail sales forecasts. This growth will continue as consumers become more comfortable with purchasing online.
Consumers are expected to spend more than $340 billion online by 2013, according to new research by Forrester Research. The estimates cover all types of online spending including retail, travel and ticketing. Total e‑commerce spending is expected to grow 11.3 % from $243.7 billion in 2009 to $271.3 billion in 2010, Forrester says, then an additional 8.9% to $295.4 billion in 2011, 7.8% to $318.5 billion in 2012 and 7.3% to $341.8 billion in 2013.