“According to the National Community Pharmacists Association’s 2018 Digest, 73% of independent pharmacies are immunizing. As of December 2018, more than 340,000 pharmacists have been trained to administer vaccines across the patient lifespan, reports Drug Store News.”
Nearly half of consumers have abandoned a medication prescribed by their physician because it was too expensive, according to a survey released today by DrFirst, the nation’s leading provider of e-prescribing and patient medication management solutions. At a time when the federal government is pushing a variety of measures to make prescription drug prices more transparent to consumers, the nationwide survey revealed that fully 73% of consumers would change pharmacies if they knew that doing so would save them money on a prescription.
Despite all of the changes in the health care industry, customer satisfaction with pharmacies has remained relatively stable, according to the J.D. Power 2015 U.S. Pharmacy Study. PharmacyÛªs focus on customer satisfaction sets the bar for the health care industry.
Fewer side effects and improved efficacy are key drivers for Americans willing to pay more for medical innovation. Data also cite trust and quality of health information as important factors in consumer selection of online health sources and show that many consumers are willing to pay more
Although mail-order pharmacies once held a customer satisfaction advantage over brick and mortar pharmacies – primarily due to perceived cost competitiveness – satisfaction with brick and mortar pharmacies continues to increase at a faster pace. According to a new study from J.D. Power, the percentage of customers who indicate refilling prescriptions at a brick and mortar pharmacy has increased to 61% in 2013.