Tag: phone call

Phone: Why Clients Believe it’s the Most Reliable CX Medium

Everything seems to be going digital. So, you’d be falling behind if you didn’t make most of your customer service the same way, right? Wrong.

Unsure Whether to Call or Email a Prospect? Ask Yourself These 3 Questions

Does your latest prospect prefer email or phone contact? If they don’t specifically list a certain medium on their LinkedIn or other pages, you’ve no way of knowing. Or do you?

E-commerce Retailers Can Win Shoppers With Short, Secure Contact Us Forms

Businesses rely on online forms, but customers often abandon forms instead of completing them. Over 80% of people surveyed by The Manifest say they abandoned at least one online form recently, with nearly a third (29%) citing security concerns and more than a quarter (27%) quitting forms that are too long.