Tag: reputation

Your Customer Service Reputation Depends on This 1 Thing

Think about the last time you bought something for yourself. After doing some initial research yourself, you probably asked some friends if they’ve had any experience with the product or service you were considering. Their answers were probably a make-or-break for your decision, right?

Sales lessons are business lessons and ethics lessons in disguise

Don’t convince anyone to buy something that doesn’t work for them, and always help them find the BEST solution for themselves, so when they leave they can’t wait to tell all of their friends.

Marketers to Improve Reputation with Timely Social Media Response

At the dawn of the digital age, most consumers would have been thrilled to get an email response from a marketer within a day or two of making contact. These days, the speed of commerce requires a faster turnaround. Now that consumers have connected with their favorite brands on social media, they’re expecting more than deals and discounts. They also want a quick response and marketers who want to protect their reputations should heed these survey findings from Havas and SocialBakers.