Have we gone too far in building a culture of niceness at work? If you’ve recently led an ideation session that yielded poor results, you might agree that being too nice is leading your organization to a dead end.
“How easy am I to do business with?” is the question that will either give you exactly how you need to change your customer service strategy, or it will pave the way for the follow-up question that will.
Mountain climbing certainly isn’t for everyone. The fear of heights and the sheer difficulty of scaling giant peaks are enough to deter most from even considering the sport. But, even if you’ve never tried it, you can still apply lessons from mountain climbing to your own sales career.
The effectiveness of your customer service strategy is rooted in your clients’ expectations of you, but how can you balance what you have to live up to?
Paul Leinwand and Matthias Bäumler, in an article posted on Harvard Business Review, contend that very few executives follow their announced strategic changes with detailed execution plans to make sure their organizations achieve their goals.