Manage Smarter 103 — Phil M Jones: The Magic Words of Management

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Phil M Jones has made it his life’s work to demystify the sales process, reframe what it means to “sell,” and help his audiences to learn new skills that empower confidence, overcome fears and instantaneously impact their results. The author of five international best-​selling books and the youngest ever winner of the “British Excellence in Sales and Marketing Award”, Phil is currently one of the most in-​demand assets to companies worldwide.

Phil is famous for his inspiring “Magic Words,” including the book Exactly What to Say: The Magic Words for Influence and Impact — a highly engaging, practical approach to what is often a subject that is littered with hype and power-​hungry “gurus.”

In this episode, Audrey, Lee and Phil discuss:

  • Why indecision is the enemy of leaders
  • Key phrases to turning the leverage around onto the non-​performer and to create empathy
  • Tips for Magic Words that can boost performance and turn around poor performers
  • Why leaders shouldn’t ask for recommendations that don't get buy-​in and how to fix this
  • How to make people SEE what you’re saying instead of HEARING it

"The good news is you already know that what you are doing now is not working, so what is the harm in trying this?"

- Phil M Jones

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