January 14, 2021

Managers: Are You Struggling to Control Your Temper?

As the pandemic drags on, the power of positive thinking is not working for managers. In fact, as a manager, you may be struggling to control your temper more than usual these days. How can you tell when it’s time to take serious action to improve the situation? Madeleine at Blanchard LeaderChat has a few tips on this touchy topic. The Truth About Denial and Toleration Managers often tell themselves that a specific problem doesn’t bother them very much. They’ll decide that an employee who always misses a deadline is doing their best. And they’ll rationalize that they can make up the difference by doing the work themselves because managers are supposed to help out. Over time, if you engage in enough of that kind of thinking, you’ll start feeling stretched as you spend your time covering for your employees. Sooner or later, you’ll resent that, especially if you’re also feeling stressed about a family member’s health or another personal …

identify pain points
January 13, 2021

Five Ways to Identify Pain Points

Salespeople must identify pain points to successfully build credibility and ultimately close. But, not every rep bothers with this essential step, creating a missed opportunity to present themselves as credible.

soft sell
January 11, 2021

The Soft Sell Is What Today's Buyers Want

A soft-sell approach may be just what you need to start the new year off with success. While the traditional hard sell approach has been touted as the aggressive way to get what you want, a soft sell may be more in line with today’s buyers.

January 10, 2021

Manage Smarter 156 — Audie Penn: Lean Principles

Audie Penn is the Managing Partner with Faro Partners. He is a board advisor, executive consultant, and certified lean practitioner at the bronze, silver, and gold level. In this episode, we discuss: the definition of Lean Principles; how leaders should prepare their teams for changes to come; and at what point coaching crosses over into handholding management, slowing the lean process.