Manage Smarter is the podcast for today's managers and emerging leaders. Each episode is a frank, fast-paced and sometimes humorous discussion of the challenges facing managers from the front lines to the C‑Suite. We address the metrics, strategies and solutions needed to improve team performance, company culture and overall productivity. And we do it through entertaining interviews with innovative managers, startup leaders and executive coaches to help you become a better boss.
Manage Smarter 145 — Justin Weeder: Overcoming Objections from Customers and Upper Management
Justin Mark Weeder on the Manage Smarter podcast from SalesFuel In this episode, we discuss: how he went from unemployed, broke and homeless on the streets of Las Vegas to success; how a relatable approach is the foundation to overcoming objections; and his LISTEN Method of six steps for overcoming objections in sales
Manage Smarter 144 — Jason Reichl: Improving Your Revenue Operations
Jason Reichl co-founded Go Nimbly, the first revenue operations consultancy with the goal of allowing high-growth companies to increase the revenue of each of their customers by 26% through eliminating operational silos. In this episode, we discuss: the definition of SalesOps or revenue operations; why now is a great time to tackle revenue operations in today’s COVID-19 climate; how to get people to buy more or expand their spend in COVID-19; and creating customer experiences to promote repeat purchases.
Manage Smarter 143 — Mitchell Levy: The New Definition of Credibility
Mitchell Levy is a TEDx speaker, Global Credibility Expert and international bestselling author of over 60 books — including his latest "Credibility Nation." He is an accomplished Entrepreneur who has created twenty businesses in Silicon Valley including four publishing companies that have published over 850 books. In this episode, we discuss: the new definition of credibility in today’s COVID-19 climate; the 3 Pillars of Credibility; specific steps and strategies to build your credibility; Lee's new book, SalesCred, and the importance of credibility in buyers qualifying sellers.
Manage Smarter 142 — Sophie Chiche: Helping Your Team Deal with Stress and Find Happiness
Sophie Chiche is the founder of Life by me, Shape House and her latest adventure, becurrent. She is also the co-author of The Power of Personal Accountability: Achieve What Matters to You. In this episode, we discuss: implementing active choices daily in COVID-19 to make the happiest, best experience you can have moment to moment; how to avoid stress eating in the pandemic; how to embrace feelings and use them to find a way to happiness; and how to help your team deal with anxiety during this challenging time.
Manage Smarter 141 — Jim McCarthy: Upgrading Your Virtual Meetings and Events
Jim McCarthy is CEO of Goldstar Events and Stellar Tickets and co-founded TEDxBroadway. In this episode, we discuss: new ways to produce events that boost engagement in COVID-19; making your online events as engaging as a live event; creating a culture of quality in online events; and producer/moderator priorities to inject more energy into online events.
Manage Smarter 140 — Justin Winter: Supporting Remote Operations in a Pandemic
Justin Winter is the co-founder and CEO of Boostopia, a SaaS platform that allows you to manage your newly work-from-home customer support team with the world’s first support department operations platform. In this episode, we discuss:
MUST HEAR EPISODES
Manage Smarter 05 — Brian Tracy: The Most Important Qualities Managers Must Have for Success
Brian Tracy has consulted for more than 1,000 companies and is the top selling author of more than 80 books on business and personal success. As a popular keynote speaker and seminar leader, he has addressed more than five million people in 5,000 talks and seminars throughout the U.S., Canada and 82 other countries worldwide. In episode 05, we discuss: the most important quality that a manager should have, the three most common mistakes leaders make, how to set better goals and the importance of the work culture.
Manage Smarter 13 — Jeffrey Gitomer: Attitude is Everything!
Jeffrey Gitomer is the author of The New York Times best seller The Little Gold Book of YES! Attitude — which has just been published a new edition with many new tips to help you find, build and keep a winning attitude. In episode 13, we discuss: why attitude is critical to management and leadership; countering negative attitudes and how to change your attitude by changing what you think about.
Manage Smarter 15 — Jeffrey Hayzlett: Secrets of the C‑Suite
Jeffrey Hayzlett is a primetime television host of C‑Suite with Jeffrey Hayzlett and Executive Perspectives on C‑Suite TV, and business podcast host of All Business with Jeffrey Hayzlett on C‑Suite Radio. Hayzlett is the author of three best-selling business books: Think Big, Act Bigger: The Rewards of Being Relentless, Running the Gauntlet and The Mirror Test. In episode 15, we discuss how the C‑Suite thinks, how to talk to them and how to become one of them.
Manage Smarter 16 — Jennifer Gluckow: Tips for Young and First-time Managers
Jennifer Gluckow is an author and founder of Sales in a New York Minute as well as host of a YouTube Channel of the same name. In episode 16, Jennifer discusses how age plays a role in the workplace and uses her professional experience to share her advice for young managers and first-time managers.
Manage Smarter 19 — Tom Peters: The Excellence Dividend
Tom Peters is a best-selling author and world renowned expert on business management practices. Peters is co-author of In Search of Excellence—the book that changed the way the world does business, and often tagged as the best business book ever. In episode 19, we discuss: Tom's new book — The Excellence Dividend, how to avoid being replaced by technology, the characteristics of a successful team and the critical need for soft skills mastery by managers at all levels.
Manage Smarter 28 — Christine Porath: Mastering Civility in Your Workplace
Dr. Christine Porath is an Associate Professor and Researcher at the McDonough School of Business at Georgetown University and an expert in workplace incivility, its costs and remedies. She is author of Mastering Civility: A Manifesto for the Workplace and co-author of The Cost of Bad Behavior. In episode 28, we discuss her research on the decline of civility, how it affects productivity and what managers can do about it.
Manage Smarter 32 — Cy Wakeman: Ditching Drama and Entitlement
Cy Wakeman is a drama researcher, global thought-leader, and New York Times best-selling author who is recognized for cultivating a counter-intuitive, reality-based approach to leadership. In episode 32, we discuss: Cy's definition of drama, and the effects on the workplace, acceptable ways to react to drama that has been created and how to hire low drama employees.
Manage Smarter 50 — Michael Houlihan: The Money Map Every Manager Should Show Employees
Michael Houlihan is the co-founder of Barefoot Wine, now, the world’s largest wine brand. He, along with Bonnie Harvey, are consultants, international keynote speakers and New York Times Bestselling authors. In episode 50, we discuss: the definition of The Money Map and why every manager should show this to their employees; how to get employees to understand where their salaries come from; how to identify and hire a “hustle” mentality; and the unique concept of a Two-Division Company (Sales and Sales Support).
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ABOUT THE HOSTS
Audrey Strong is a veteran public relations and communications expert. She is currently Director of Communications for SalesFuel. She previously ran her own PR firm for 10 years and was PR Director for The Ritz-Carlton in Denver. Prior to that, Audrey had a successful career as an award-winning anchor/reporter/producer in TV news, including Chicago and Denver.
C. Lee Smith has been leading and developing people for most of his adult life in sales departments, nonprofits and as President/CEO of SalesFuel. Lee is a nationally recognized consultant and speaker. He is also the international bestselling author of two books: SalesCred and Hire Smarter, Sell More!