Manage Smarter Show

In this insightful episode, we welcome Kathi Enderes, Senior Vice President of Research at the Josh Burson Company, to discuss the transformative concept of systemic HR. Kathy shares findings from a multi-​year study analyzing HR strategies from over a thousand companies and 26 million employees. Key topics include leveraging AI in HR, designing hybrid work models, and addressing the challenges of middle management. Kathy also highlights the importance of aligning HR strategies with business goals and the critical role of HR in reskilling employees.

In this episode, we dive deep into the intricacies of team building with James Scouller, an executive coach and author of the trilogy 'How to Build Winning Teams Again and Again.' James shares his insights on why building teams is harder than rocket science, the importance of understanding team psychology, and the distinctions between real teams and performance groups. Learn about the dual forces model, the significance of team identity, and the unique challenges faced by senior teams. Whether you're looking to improve team performance or understand the psychology behind successful teams, this episode is packed with valuable information.

Urs is a former United Nations military peacekeeper and the author of Radical Humility: How to Be a Badass Leader and a Good Human. He is also a seasoned executive coach with over 30 years of experience. In this episode, we discuss: Balancing toughness and compassion in leadership; developing deep self-​awareness; creating a leadership factory; scaling humble leadership in large organizations; and embracing after-​action reviews for learning from failures.

Frank Somma is a sales and communications expert, speaker, author, and lifelong charity fundraiser. In this episode, we discuss: How big tech is affecting management tasks and workflow; How to lean into new technology and AI to increase efficiencies as well as communication; How to recognize and match tone, pace and speaking style of prospects and clients; What's the best approach? In person meeting, phone call or email?; and Frank's advice for leaders on how to establish personal relationships with bankers, the board and investors?

Ryan Ruud is the Founder & CEO of Lake One, a modern marketing partner that helps B2B companies drive sales and marketing transformation. Lake One embeds virtually with their clients to provide strategic guidance and hands-​on support as they build and optimize revenue systems. In this episode, we discuss: Technology's Impact on Marketing; The Human Element in Sales; Ineffective Use of Marketing Automation; Return to Traditional Marketing Tactics; and the Role of AI in Modern Marketing. 

Richard Weylman is a renowned expert in sales and customer service, celebrated for his strategic insights into client relationships. He is a Hall of Fame inductee, a keynote speaker, and the author of international bestsellers, including "100 Proven Ways to Acquire and Keep Clients for Life." In this episode, we discuss: Client Loyalty vs. Satisfaction; Humanization in Customer Service; The Role of AI in Enhancing Personalization; The mpact of Personal Touch; and Reevaluation of Service Providers by Customers.

Brian Tracy has consulted for more than 1,000 companies and is the top selling author of more than 80 books on business and personal success. As a popular keynote speaker and seminar leader, he has addressed more than five million people in 5,000 talks and seminars throughout the U.S., Canada and 82 other countries worldwide. In episode 05, we discuss: the most important quality that a manager should have, the three most common mistakes leaders make, how to set better goals and the importance of the work culture.

Jeffrey Gitomer is the author of The New York Times best seller The Little Gold Book of YES! Attitude — which has just been published a new edition with many new tips to help you find, build and keep a winning attitude. In episode 13, we discuss: why attitude is critical to management and leadership; countering negative attitudes and how to change your attitude by changing what you think about.

Jeffrey Hayzlett is a primetime television host of C‑Suite with Jeffrey Hayzlett and Executive Perspectives on C‑Suite TV, and business podcast host of All Business with Jeffrey Hayzlett on C‑Suite Radio. Hayzlett is the author of three best-​selling business books: Think Big, Act Bigger: The Rewards of Being Relentless, Running the Gauntlet and The Mirror Test. In episode 15, we discuss how the C‑Suite thinks, how to talk to them and how to become one of them.

Jennifer Gluckow is an author and founder of Sales in a New York Minute as well as host of a YouTube Channel of the same name. In episode 16, Jennifer discusses how age plays a role in the workplace and uses her professional experience to share her advice for young managers and first-​time managers.

Tom Peters is a best-​selling author and world renowned expert on business management practices. Peters is co-​author of In Search of Excellence—the book that changed the way the world does business, and often tagged as the best business book ever. In episode 19, we discuss: Tom's new book — The Excellence Dividend, how to avoid being replaced by technology, the characteristics of a successful team and the critical need for soft skills mastery by managers at all levels.

Dr. Christine Porath is an Associate Professor and Researcher at the McDonough School of Business at Georgetown University and an expert in workplace incivility, its costs and remedies. She is author of Mastering Civility: A Manifesto for the Workplace and co-​author of The Cost of Bad Behavior. In episode 28, we discuss her research on the decline of civility, how it affects productivity and what managers can do about it.

Cy Wakeman is a drama researcher, global thought-​leader, and New York Times best-​selling author who is recognized for cultivating a counter-​intuitive, reality-​based approach to leadership. In episode 32, we discuss: Cy's definition of drama, and the effects on the workplace, acceptable ways to react to drama that has been created and how to hire low drama employees.

Michael Houlihan is the co-​founder of Barefoot Wine, now, the world’s largest wine brand. He, along with Bonnie Harvey, are consultants, international keynote speakers and New York Times Bestselling authors. In episode 50, we discuss: the definition of The Money Map and why every manager should show this to their employees; how to get employees to understand where their salaries come from; how to identify and hire a “hustle” mentality; and the unique concept of a Two-​Division Company (Sales and Sales Support).

Kevin F. Davis is the founder and president of TopLine Leadership. Over the past 25 years, more than 20,000 sales managers from many of the world’s most successful companies have attended his 2‑day workshop on sales management leadership. Kevin is the author of The Sales Manager’s Guide to Greatness: 10 essential strategies for leading your team to the top. He is also the architect of SalesFuel's Sales Manager Training program and a facilitator as well. In this episode, we discuss: the #1 reason sales managers fail; the simple, common mistake sales managers make when working with AEs that blocks productivity; how to have difficult conversations with your team; and sales and marketing alignment strategies.

ean Kantambu Latting, DrPH, LMSW-​IPR is President of Leading Consciously, LLC, and Professor Emerita at the Graduate College of Social Work (GCSW), University of Houston. In this episode, we discuss: the definition of the racial divide at work; how to open difficult conversations in the workplace; and best practices for initiating a diversity, equity and inclusion program in the workplace.