Manage Smarter 32: Ditching Drama and Entitlement

by | 2 minute read

Cy Wake­man is a dra­ma researcher, glob­al thought-leader, and New York Times best-sell­ing author who is rec­og­nized for cul­ti­vat­ing a counter-intu­itive, real­i­ty-based approach to lead­er­ship. Backed by 20 years of unpar­al­leled expe­ri­ence, Wakeman’s phi­los­o­phy offers a new lens through which employ­ees and exec­u­tives alike, can shift their atten­tion inward, sharp­en their focus on per­son­al account­abil­i­ty, and uncov­er their nat­ur­al state of inno­va­tion sim­ply by ditch­ing the dra­ma.

In this episode, Audrey, Lee and Cy dis­cuss:

  • Cy's def­i­n­i­tion of dra­ma, and the effects on the work­place
  • Accept­able ways to react to dra­ma that has been cre­at­ed
  • How to hire low dra­ma employ­ees
  • How you and your team can become self-aware
  • Is it ok to treat high per­form­ers dif­fer­ent­ly than low per­form­ers?

Key Take­aways:

  • Bring your most evolved self to work dai­ly
  • Dra­ma is a pro­duc­tiv­i­ty killer
  • Show empa­thy to oth­er employ­ees but then give them a call to great­ness
  • Ditch the ego, stop judg­ing and start help­ing

"Engage­ment with­out account­abil­i­ty cre­ates enti­tle­ment." — Cy Wake­man

Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and con­cepts of good busi­ness man­age­ment. From debunk­ing sales myths to learn­ing how to man­age with and with­out mea­sure­ments, you'll learn some­thing new with every episode and will be able to imple­ment pos­i­tive change far beyond sales.

Con­nect with Cy Wake­man:

  • Twit­ter:  @CyWakeman
  • Face­book:  /CyWakeman
  • Web­site: http://​www​.real​i​ty​bas​ed​lead​er​ship​.com
  • Email:
  • Book:
  • Show:
  • YouTube:
  • LinkedIn: 

Con­nect with the hosts of Man­age Smarter:

  • Twitter:@ManageSmartPod
  • LinkedIn:Audrey Strong
  • LinkedIn:C. Lee Smith 

Con­nect with Sales­Fu­el:

  • Website:
  • Twit­ter: @SalesFuel
  • Facebook:
C. Lee Smith

C. Lee Smith

CEO and Founder at Sales­Fu­el
C. Lee Smith is the President/CEO of Sales­Fu­el — a firm he found­ed in 1989. He was named one of the 14 Lead­ing Sales Con­sul­tants by Sell­ing Pow­er mag­a­zine in 2018. Lee is the cre­ator of the AdMall® and Sales­Fu­el COACH™ SaaS plat­forms. He is also a Git­o­mer Cer­ti­fied Advi­sor, expert on the Sales Experts Chan­nel and a C‑Suite Net­work Advi­sor.
C. Lee Smith


@SalesFuel CEO C. Lee Smith. Speak­er, entre­pre­neur, sales and employ­ee tox­i­c­i­ty expert, lead­er­ship and man­age­ment con­sul­tant. Co-host, Man­age Smarter pod­cast.
Use an out-of-office reply to your advan­tage! Those emails are full of use­ful infor­ma­tion, includ­ing when your sale… — 4 days ago
C. Lee Smith