Manage Smarter 28 — Christine Porath: Mastering Civility in Your Workplace

by | 2 minute read

Dr. Chris­tine Porath is an Asso­ciate Pro­fes­sor and Researcher at the McDo­nough School of Busi­ness at George­town Uni­ver­si­ty and an expert in work­place inci­vil­i­ty, its costs and reme­dies. She is author of Mas­ter­ing Civil­i­ty: A Man­i­festo for the Work­place and co-author of The Cost of Bad Behav­ior.

Her two decades of research shows 98% of pro­fes­sion­als have expe­ri­enced unciv­il behav­ior and 99% have wit­nessed it result­ing in pro­duc­tiv­i­ty and per­son­al prob­lems. In 2011, half said they were treat­ed bad­ly at least once a week—up from a quar­ter in 1998 so the prob­lem is grow­ing. Her research and knowl­edge is reg­u­lar­ly pub­lished in the Har­vard Busi­ness Review, Psy­chol­o­gy Today and The New York Times, Wall Street Jour­nal and Wash­ing­ton Post.

In this episode, Audrey, Lee and Chris­tine dis­cuss:

  • What is civil­i­ty?
  • The work­place and per­son­al impacts of being civ­il and unciv­il with oth­ers
  • The cor­re­la­tion of tech­nol­o­gy and inci­vil­i­ty
  • How man­agers can improve the lev­el of civil­i­ty among their teams

Key Take­aways:

  • Ask your­self how con­sis­tent you are in every­day things
  • Ask oth­ers what you can do to improve your­self in the work­place
  • Being rude does not help you get high­er up in your com­pa­ny
  • Be mind­ful of how you're treat­ing oth­ers


 "Those that are per­ceived as civ­il are much more like­ly to be seen as lead­ers."- Chris­tine Porath


Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and con­cepts of good busi­ness man­age­ment. From debunk­ing sales myths to learn­ing how to man­age with and with­out mea­sure­ments, you'll learn some­thing new with every episode and will be able to imple­ment pos­i­tive change far beyond sales.


Con­nect with Chris­tine Porath:

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Show Notes by Pod­cas­tol­o­gist: Jessie Tay­lor

Audio pro­duc­tion by Turnkey Pod­cast Pro­duc­tions.You're the expert. Your pod­cast will prove it.

Copy­right 2018 Sales­Fu­el, Inc. – All Rights Reserved. This pod­cast may not be redis­trib­uted in whole or in part with­out the writ­ten per­mis­sion of Sales­Fu­el, Inc.

C. Lee Smith

C. Lee Smith

CEO and Founder at Sales­Fu­el
C. Lee Smith is the President/CEO of Sales­Fu­el — a firm he found­ed in 1989. He was named one of the 14 Lead­ing Sales Con­sul­tants by Sell­ing Pow­er mag­a­zine. Lee is the cre­ator of the AdMall® and Sales­Fu­el COACH™ SaaS plat­forms. He is also a Git­o­mer Cer­ti­fied Advi­sor, expert on the Sales Experts Chan­nel and a C‑Suite Net­work Advi­sor.
C. Lee Smith


@SalesFuel CEO C. Lee Smith. Speak­er, entre­pre­neur, sales and employ­ee tox­i­c­i­ty expert, lead­er­ship and man­age­ment con­sul­tant. Co-host, Man­age Smarter pod­cast.
A lot of us are guilty of not giv­ing team mem­bers our full atten­tion. The root cause of this prob­lem is often our f… — 5 hours ago
C. Lee Smith