Manage Smarter 28 — Mastering Civility in Your Workplace with Christine Porath

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Dr. Christine Porath is an Associate Professor and Researcher at the McDonough School of Business at Georgetown University and an expert in workplace incivility, its costs and remedies. She is author of Mastering Civility: A Manifesto for the Workplace and co-​author of The Cost of Bad Behavior.

Her two decades of research shows 98% of professionals have experienced uncivil behavior and 99% have witnessed it resulting in productivity and personal problems. In 2011, half said they were treated badly at least once a week—up from a quarter in 1998 so the problem is growing. Her research and knowledge is regularly published in the Harvard Business Review, Psychology Today and The New York Times, Wall Street Journal and Washington Post.

In this episode, Audrey, Lee and Christine Porath discuss:

  • Mastering Civility in Workplace. Christine Porath emphasizes the importance of maintaining civility in the workplace. She suggests that a respectful and considerate environment can significantly boost productivity and overall employee satisfaction.
  • Impact of Incivility. Porath discusses the negative impacts of incivility in the workplace, highlighting that it can lead to decreased productivity, increased employee turnover, and a toxic work environment.
  • Role of Leadership. Porath underscores the role of leadership in fostering a civil workplace. She suggests that leaders should model respectful behavior and take immediate action against incivility.
  • Strategies to Promote Civility. Porath provides strategies for promoting civility in the workplace, including clear communication, regular feedback, and promoting a culture of respect and consideration.
  • Consequences of Ignoring Incivility. Porath warns about the consequences of ignoring incivility in the workplace. She states that ignoring such behavior can lead to a decline in the company's reputation and overall performance.


 "Those that are perceived as civil are much more likely to be seen as leaders."- Christine Porath


Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.


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