Manage Smarter 233 — Beth Trejo: How to Express Empathy via Digital Platforms

HOSTED BY C. LEE SMITH AND AUDREY STRONG
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Today’s guest is Beth Trejo, a trailblazing speaker, CEO, and founder of the global social-​first digital agency, Chatterkick. Featured in USA Today, Yahoo, and Business Insiders as a Top 50 CEO for Women, Beth is a recognized advocate for women in tech and an expert in leveraging AI and digital tools to increase empathy and improve communication.

We have a fantastic new offer for CEOS! 1,000 ChatGTP prompts for the C‑suite — https://​chatterkick​.com/​f​r​e​e​-​s​t​u​f​f​/​c​eo/

In this podcast for sales managers and sales leaders, Audrey, and Beth discuss:

  • The Intersection of AI and Emotional Intelligence. AI presents exciting opportunities for leaders to enhance empathy and communication in the digital age. By leveraging AI tools and language models, leaders can tailor their communication to meet the needs of their team members and foster a more empathetic and supportive work environment. 
  • The Impact of Social Media and AI on Empathy. Beth shared her experiences with social media and AI, highlighting the evolution of interactions and the impact on empathy. She emphasized the need for genuine human connection in a digital world and discussed the potential of AI to support and enhance empathy in communication.
  • Using AI to Enhance Empathy in Leadership. Beth discussed the role of AI in enhancing empathy in leadership and communication. She emphasized the importance of understanding individual team members and using AI tools to support and optimize communication. By leveraging AI, leaders can tailor their communication to meet the needs of their team members and foster a more empathetic and supportive work environment.
  • The Use of AI Prompts and Language Models. Beth also introduced the concept of using AI prompts and language models to improve communication and empathy in leadership. She highlighted the value of using AI to enhance communication, provide guidance, and support leaders in understanding and addressing the needs of their team members.

"There's a whole new way to think about how we connect with our customers and coworkers. It's time to shake off those preconceived notions about opportunities and barriers and reimagine what authentic connection means in today's digital world.”

Beth Trejo

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