Manage Smarter 108 — John Stoker: Navigating Difficult Conversations

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John Stoker is the founder and president of DialogueWORKS. He is also the author of the book, Overcoming Fake Talk. John and his firm specialize in helping leaders, managers, and individual contributors hold the conversations that matter most.

His firm also offers training in other aspects of interpersonal relations, such as emotional intelligence.

In this episode, Audrey, Lee and John discuss:

• Fake Talk: What it is and how it harms teams
• Specific phrases and techniques to change how you manage difficult conversations

"Many leaders avoid holding difficult conversations either because they don't know how or because they are afraid of the consequences for doing so. The results are usually less than desireable."

- John Stoker

Connect with John Stoker:

• Website: dialogueworks​.com
• Twitter: https://​twitter​.com/​J​o​h​n​R​S​t​o​ker
• Facebook: https://​www​.facebook​.com/​D​i​a​l​o​g​u​e​W​O​R​KS/
• LinkedIn: https://​www​.linkedin​.com/​i​n​/​j​o​h​n​s​t​o​k​er/

Build Credibility and Effective Leadership with the Manage Smarter Show:

• Website: ManageSmarter​.com
• Twitter: @ManageSmartPod
• LinkedIn: Audrey Strong
• LinkedIn: C. Lee Smith

Connect with SalesFuel:

• Website: https://​salesfuel​.com
• Twitter: @SalesFuel
• Facebook: https://​www​.facebook​.com/​s​a​l​e​s​f​u​el/

New episodes posted every Sunday morning at ManageSmarter​.com, C‑Suite Radio, iHeartRadio and your favorite source for podcasts.