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Justin Winter is the co-​founder and CEO of Boostopia, a SaaS platform that allows you to manage your newly work-​from-​home customer support team with the world’s first support department operations platform. Justin exited his prior company after growing it to $22 million in annual sales to focus on a new problem. 

His software was built for managers to understand, manage, and improve both your team and customer experience. The company has also launched a ‘Support Operation Audit’ to support organizations going through the pandemic and the resulting economic downturn. 

In this episode, Audrey, Lee and Justin discuss:

• Remote customer service changes since COVID-19
• How to audit your processes to evaluate your support operations metrics compared to benchmarks from before
• Strategies to prevent support defects before they happen

"The number one mistake managers make is a lack of clear agreement, definition, alignment, accountability too, and emphasis of expectations and goals for their direct reports."

– Justin Winter

Connect with Justin Winter:

• Website: http://​boostopia​.com/
• LinkedIn: https://​www​.linkedin​.com/​i​n​/​j​u​s​t​i​n​c​w​i​n​t​er/
• Facebook: https://​www​.facebook​.com/​j​u​s​t​i​n​.​w​i​n​ter
• Twitter: https://​twitter​.com/​j​c​w​i​n​ter

Build Credibility and Effective Leadership with the Manage Smarter Show:

• Website: ManageSmarter​.com
• Twitter: @ManageSmartPod
• LinkedIn: Audrey Strong
• LinkedIn: C. Lee Smith

Connect with SalesFuel:

• Website: https://​salesfuel​.com
• Twitter: @SalesFuel
• Facebook: https://​www​.facebook​.com/​s​a​l​e​s​f​u​el/