Manage Smarter 140 — Justin Winter: Supporting Remote Operations in a Pandemic

BY Audrey Strong
Justin Winter on the Manage Smarter podcast from SalesFuel

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Justin Winter is the co-​founder and CEO of Boostopia, a SaaS platform that allows you to manage your newly work-​from-​home customer support team with the world’s first support department operations platform. Justin exited his prior company after growing it to $22 million in annual sales to focus on a new problem. 

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His software was built for managers to understand, manage, and improve both your team and customer experience. The company has also launched a ‘Support Operation Audit’ to support organizations going through the pandemic and the resulting economic downturn. 

In this episode, Audrey, Lee and Justin discuss:

  • Remote customer service changes since COVID-19
  • How to audit your processes to evaluate your support operations metrics compared to benchmarks from before
  • Strategies to prevent support defects before they happen

"The number one mistake managers make is a lack of clear agreement, definition, alignment, accountability too, and emphasis of expectations and goals for their direct reports."

– Justin Winter

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Audrey Strong Avatar

Audrey Strong 

Audrey Strong heads all external and internal communications for SalesFuel, including public relations — which she has directed since 2014. Prior to SalesFuel, she founded her own public relations firm and served years as an award-​winning journalist in television news. Audrey earned her degree in broadcast journalism from Ohio University.

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