Manage Smarter 200 — Robin Hills: Emotional Intelligence for Managers

HOSTED BY C. LEE SMITH AND AUDREY STRONG
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Robin Hills is the director of Ei4Change, a company specializing in educational training, coaching and personal development focused around emotional intelligence, positive psychology and neuroscience. 

He has taught over 250,000 people in 185 countries how to build resilience, increased self-​awareness and understanding of others. His educational programs on resilience and emotional intelligence cover the most comprehensive and detailed education of any emotional intelligence organization and are today used in educational establishments in South Africa and India.

Robin is also the author of two books and has through his work developed the experiential coaching methodology Images of Resilience to support cathartic conversations around resilience. He has delivered key-​note speeches at conferences across the world including at Harvard University and sits on the North West Committee of the Association of Business Psychology.

In this show for managers, Audrey, Lee and Robin discuss how to ride changes into the future with confidence, leadership, credibility and clarity. They also discuss:

  • How to identify how others are feeling and how you are feeling in the moment
  • How managers can harness emotions for good, rather than negativity
  • Techniques to calm emotionally charged situations
  • Virtual emotional intelligence-​What to look for in virtual meetings and remote teams and workers

"Most managers and leaders are not aware of emotions beyond a few basic ones and, even then, they are not very good at managing them in themselves and in others."

Robin Hills

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