Will Personalization Be The B2B Holy Grail in 2020?

BY Kathy Crosett
personalization

The start of a new decade should prompt your B2B clients to think about their marketing strategies. Are they stuck in the past, hoping the tried-​and-​true digital formats will work sales magic for them? Or, will they be willing to take a few risks and try something new? The 2020 B2B Marketing Mix Report from SageFrog shines a light on what B2B businesses expect next year.

Personalization

Once a B2B marketer identifies a strong lead, they’ll be targeting them through personalization techniques. What better way to influence a prospect than to convince them that your solution will address their major pain point? Until now, businesses have struggled to achieve their personalization goals. In 2020, 47% of B2B operators will make personalization a top priority. This goal is now within sight because marketing automation has improved data management capabilities. Businesses are able to easily collect and access specific data points about a prospect. They can use that information in personalized emails and other forms of marketing.

 Marketing Budget and Tactics

Personalization through email will be a top strategy (84%) for B2B companies next year. They’ll also use:

  • Social media and social advertising 73%
  • Blogging and content marketing 63%
  • SEO 61%
  • Tradeshows and events 50%
  • Online display and PPC 48%
  • PR and editorial pitching 39%
  • Video marketing 33%
  • Seminars and webinars 31%
  • Print advertising 19%

Around 41% of B2B operators will increase their marketing budget next year, while 56% will maintain spending on this front. For 25% of B2B businesses, marketing budgets get 5% of total budget. Another 19% spend at least 10% on marketing. 

Lead Sources

How well is total spending and media mix allocation working? Keep in mind that your typical B2B prospect has three goals: Convert leads to customers, increase sales leads and boost brand awareness. When Sagefrog analysts asked B2B operators which marketing investments were yielding leads, the answers were:

  • Referrals 63%
  • Trade shows and events 44%
  • Email marketing 39%
  • SEO 36%

Social media scored at 28% and print advertising came in at 3%. 

Now is the perfect time to plan 2020 strategy with your clients and prospects. To help them understand their digital position in the marketplace, run a Digital Audit and review the results with them. The tool is available at AdMall from SalesFuel.

Kathy Crosett Avatar

Kathy Crosett 

Senior Vice President of Research

Kathy Crosett, Senior Vice President of Research, has led quantitative research, analysis and editorial content for SalesFuel since 2001. She is also Publisher of the SalesFuel Today blog. Previously, Kathy was an analyst in health care marketing research. She holds an MBA from University of Vermont.

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