Category: Listening

Customer Experience

Customer Experience: the Backbone of Future Sales

Selling your product is just the tip of the iceberg. Next comes the customer’s experience.

Sales Technique

The Best Sales Technique You can Use During a Pandemic

Financial concerns are at the forefront of everyone’s minds during the pandemic. You may think that slashing prices is the best way to land sales right now, but in actuality, you only need to fine-tune one of your sales techniques.

aggravation

Who or What is the Cause of Aggravation? Not You, Of Course!

It’s Saturday night around 6:00 p.m. Early dinner for Jessica, Gabrielle, and me.

apologies

Are Your Apologies Actually Provoking Clients to Leave?

Apologizing is an art form that is the backbone of customer service when things take a turn for the worst. Yet, many people don’t know how to effectively apologize to their customers, therefore potentially jeopardizing that business relationship.

prospects

30 Question To Uncover The Best Leads

The best sales reps know how to ask questions. Particularly during the lead discovery phase, good questions can keep you from pursuing the wrong prospects. They can also keep the conversation going with prospects you’d like to pursue.

situation

Are You Matching Your Sales Strategy to the Situation?

Has your sales training taught you to take control of a prospect meeting? As a challenger salesperson, your goal might be to disrupt the prospect’s mindset.

Ask These Questions to Qualify Leads, Learn More

One of the best ways to get to really know a prospect is to ask questions. So, why don’t more salespeople take the time to do so? It may be because they already feel that they know everything. Or, they don’t even know what to ask.

prospects

Prospects have rules. Follow them to make an easy sale.

When you make a presentation, you’re not the only one with expectations. The person you’re presenting to has as many or more than you. Are you aware of them?

customer-service

Your Customer Service Reputation Depends on This 1 Thing

Think about the last time you bought something for yourself. After doing some initial research yourself, you probably asked some friends if they’ve had any experience with the product or service you were considering. Their answers were probably a make-or-break for your decision, right?

listen

Why You Should Listen With All Of Your Senses

Have you ever felt like you’re not quite clicking with a prospect?

assess

Finding out “why” is easiest after you lose the sale

The sales dance. The prospect is as nervous about telling you NO as you are to find out if it’s YES.

sales

Are you Focusing on the Right Part of Your Sales Pitch?

Do you get that special feeling when you find a prospect who fits the description of your ideal target candidate? They’re in the same field of business as many of your other clients, they’re in a position of buying power, and there’s plenty of contact information for them. Your solution will be perfect for them! Get out of that mindset.

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