Manage Smarter 274 — AI's Impact on Management with Faisal Hoque

HOSTED BY C. LEE SMITH AND AUDREY STRONG
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Faisal Hoque is a globally recognized management thinker and technologist, celebrated as an award-​winning entrepreneur and innovator. With nearly 30 years of cross-​industry success, he is the founder of Shadoka, Next Chapter, and other companies. Hoque is a three-​time winner of the Deloitte Technology Fast 50 and Fast 500 Awards and a three-​time Wall Street Journal bestselling author. He is the author of the book, 'Transcend: Unlocking Humanity in the Age of AI.'

Faisal Hoque explores the ethical, legal, and economic impacts of AI on management and employment. He discusses preserving humanity and empathy in an AI-​driven world and introduces frameworks to navigate AI responsibly.

In this podcast for sales managers and executive leadership, Audrey Strong, C. Lee Smith and Faisal Hoque help you to answer:

What is the impact of AI on management jobs?

Faisal believes that AI will automate many mundane tasks, but the human element of management, such as empathy and context understanding, cannot be replaced by AI. Managers will need to adapt by using AI as a tool to enhance their decision-​making while maintaining the human connection with their teams.

Why is transparency important for AI usage in business?

Faisal believes transparency in AI usage demonstrates forward-​thinking and enhances credibility. By openly integrating AI into their processes, executives can position themselves as visionary leaders rather than being seen as resistant to change.

How should businesses should approach AI adoption?

Faisal introduces the 'Open and Care' framework, which encourages exploring AI's possibilities while applying governance and empathy to protect humanity. This approach helps businesses leverage AI for efficiency while ensuring ethical considerations are prioritized.

What is AI's role in sales and marketing? 

Faisal asserts that AI will not replace the human connection required in B2B sales and emotionally-​driven marketing. However, professionals who do not utilize AI tools may become obsolete, as AI can significantly enhance research and efficiency in these fields.

Faisal advocates for laws that protect digital assets and privacy, such as using blockchain to track intellectual property and implementing privacy laws against invasive technologies like facial recognition. He emphasizes the need for a combination of technology and legislation to safeguard creativity and personal data.

"The more adaptive you are with the technology shows you are forward thinking with a kind of visionary status versus a lagger."

Faisal Hoque

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