Manage Smarter 63 — Edward Tenner: Increased Efficiency is Not Always Good

Manage Smarter podcast with Audrey Strong, C. Lee Smith and Edward Tenner

Edward Tenner began his career as a Ph.D. in history, became science editor and then an executive editor at Princeton University Press where he published a list from bird field guides to Richard Feynman's QED, and since 1991 has been an independent writer and speaker. His books include Why Things Bite Back: Technology and the Revenge of Unintended Consequences, Our Own Devices: How Technology Remakes Humanity, and most recently The Efficiency Paradox: What Big Data Can't Do.

In this episode, Audrey, Lee and Edward discuss:

  • Why becoming more efficient can have unintended consequences
  • Campbell’s Law: How measuring new efficiencies may make your staff change behavior to meet new incentives
  • How Big Data affects you and your business and can cause “Competitor Neglect.”
  • The pitfalls of false positives 

"Pursuing too much efficiency in the short term can make us less efficient in the long term. And by that I mean we need the right dose of inefficiency in order to create future efficiencies."

– Edward Tenner 

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Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. 

New episodes posted every Sunday morning at ManageSmarter​.com, C‑Suite Radio, iHeartRadio and your favorite source for podcasts

C. Lee Smith

C. Lee Smith

CEO and Founder at SalesFuel
C. Lee Smith is the President/​CEO of SalesFuel — a firm he founded in 1989. He was named one of the 14 Leading Sales Consultants by Selling Power magazine in 2018. Lee is the creator of the AdMall® and SalesFuel COACH™ SaaS platforms. He is also a Gitomer Certified Advisor, expert on the Sales Experts Channel and a C‑Suite Network Advisor.
C. Lee Smith


CEO of @SalesFuel | Bestselling Author of "SalesCred" and "Hire Smarter, Sell More!" | Keynote Speaker | Certified Behavioral Analyst | Sales Credibility Expert
RT @AllistairMcCaw: “High performers don’t hang around toxic cultures or people”. — 1 week ago
C. Lee Smith