Manage Smarter 63 — Edward Tenner: Increased Efficiency is Not Always Good

Featured image for “Manage Smarter 63 — Edward Tenner: Increased Efficiency is Not Always Good”

Edward Tenner began his career as a Ph.D. in history, became science editor and then an executive editor at Princeton University Press where he published a list from bird field guides to Richard Feynman's QED, and since 1991 has been an independent writer and speaker. His books include Why Things Bite Back: Technology and the Revenge of Unintended Consequences, Our Own Devices: How Technology Remakes Humanity, and most recently The Efficiency Paradox: What Big Data Can't Do.

In this episode, Audrey, Lee and Edward discuss:

  • Why becoming more efficient can have unintended consequences
  • Campbell’s Law: How measuring new efficiencies may make your staff change behavior to meet new incentives
  • How Big Data affects you and your business and can cause “Competitor Neglect.”
  • The pitfalls of false positives 

"Pursuing too much efficiency in the short term can make us less efficient in the long term. And by that I mean we need the right dose of inefficiency in order to create future efficiencies."

– Edward Tenner 

Connect with Edward:

Connect with the hosts of Manage Smarter:

Connect with SalesFuel: