What time of the day is the best time to make sales calls? I’m C. Lee Smith and this is Sell Smarter.
“Engagement without accountability is entitlement,” says Cy Wakeman, drama researcher, global thought-leader, and New York Times best-selling author. Could the lack of accountability be the reason why some of your employees never seem to finish projects on time?
Jason Forrest, founder and CEO at FPG (Forrest Performance Group) is the winner of five international Stevie Awards for his training programs. During a recent Manage Smarter podcast, I asked Jason why so many training programs don’t impact the bottom line as much as business leaders hope.
Delivering effective feedback is a task all managers struggle with. We want employees to know when they’ve done a great job.
Here’s a paradox in organizational life. A significant percentage of workers say they’ve experienced a bad manager at some point in their careers.
Jason Forrest, founder and CEO at FPG (Forrest Performance Group), is a leading authority in culture change programs and an expert at creating high-performance, high-profit, and “Best Place to Work” cultures. In this episode, we discuss: Why 70% of training in U.S. businesses fails; how managers can change team behaviors to embrace and retain training, and how “Performance equals knowledge minus leashes”
Doug Fletcher is the co-author of a new book titled, How Clients Buy: A Practical Guide to Business Development. Doug will be sharing with us today insights into winning client business based upon his 25 years of practical experience, and the research he has conducted over the past 4 years. In this episode, we discuss:
The Hatter in Lewis Carroll’s Alice’s Adventures in Wonderland is sometimes called the Mad Hatter. Do you know why? And do you know why having an employee who behaves like a Mad Hatter in your organization is a managerial call-to-action?
Brian Robinson is a sales and marketing expert, best-selling author, and coach. He has worked for some of the best-known companies in the world, including Coca-Cola USA and Johnson & Johnson. In this episode, we discuss: the Top 10 Power Phrases all managers need to know to motivate internal teams and external clients to action; his management strategy that resulted in selling one million dollars in business in 12 months; and how to craft great questions to elicit more informed, positive responses.
Edward Tenner is a distinguished scholar of the Smithsonian ‘s Lemelson Center for the Study of Invention and Innovation. In this episode, we discuss: how becoming more efficient can have unintended consequences; Campbell’s Law: how measuring new efficiencies may make your staff change behavior to meet new incentives; how Big Data affects you and your business and can cause “Competitor Neglect;” and the pitfalls of False Positives.