Author: cls-author

Managers: Are You Listening With Your Eyes?

Neen James, an expert on account­abil­i­ty, and the author of Lis­ten With Your Eyes, knows a thing or two about pay­ing atten­tion. A lot of us are guilty of not giv­ing team mem­bers our full atten­tion.

Manage Smarter 85: Bridging the C‑Suite Gender Gap

The first of a two part inter­view with Tri­cia Benn is the Exec­u­tive Vice-Pres­i­dent of the C‑Suite Net­work and Gen­er­al Man­ag­er of The Hero Club, an invi­ta­tion-only mem­ber­ship orga­ni­za­tion for CEOs, founders, and investors. As Glob­al Chief Mar­ket­ing & Strat­e­gy Offi­cer and U.S. Man­ag­ing Direc­tor with­in MDC Part­ners, a $3 bil­lion glob­al hold­ing com­pa­ny, Benn’s lead­er­ship drove dou­ble dig­it growth year-over-year and new con­tracts with some of the most impor­tant impact play­ers in the world. In this episode, we dis­cuss: Tips for C‑Suite women on how to com­pete; what exec­u­tive women need to start doing and stop doing; The Hero Lead­er­ship Mod­el; and
play­ing on the same play­ing field to bridge the gen­der gap.

How Bird Dogs Can Help You Hire Employees Who Possess Attention to Detail

Atten­tion to detail. We all know it’s impor­tant for some jobs, espe­cial­ly if you’re send­ing launch­ing a satel­lite. Did you know there are dif­fer­ent lev­els of atten­tion to detail?

How to Make Sure Team Members Hear What You’re Saying

Over­com­mu­ni­cat­ing is impos­si­ble inside a com­pa­ny, says Lee Cara­her, author of The Boomerang Principle–Inspire Life­time Loy­al­ty from Your Employ­ees and Mil­len­ni­als & Man­age­ment.

What Managers Need to Know About Fixing Broken Work Relationships

With the right mind­set, you can devel­op your peo­ple-focused and con­nect­ing skills to improve your orga­ni­za­tion­al cul­ture. Michelle Tillis Led­er­man, an expert at cre­at­ing the kind of con­nec­tor cul­ture that spells suc­cess for every­one on your team, told us how the process works in a recent Man­age Smarter pod­cast.


Sell Smarter 19: The Best Time of Day to Make Sales Calls

What time of the day is the best time to make sales calls? I’m C. Lee Smith and this is Sell Smarter.

How to Coach for Accountability

"Engage­ment with­out account­abil­i­ty is enti­tle­ment,” says Cy Wake­man, dra­ma researcher, glob­al thought-leader, and New York Times best-sell­ing author. Could the lack of account­abil­i­ty be the rea­son why some of your employ­ees nev­er seem to fin­ish projects on time?

Why Training Without Coaching Doesn’t Work

Jason For­rest, founder and CEO at FPG (For­rest Per­for­mance Group) is the win­ner of five inter­na­tion­al Ste­vie Awards for his train­ing pro­grams. Dur­ing a recent Man­age Smarter pod­cast, I asked Jason why so many train­ing pro­grams don’t impact the bot­tom line as much as busi­ness lead­ers hope.

Why Your Mute Button Is Your Key To Success

Tabitha Laser, orga­ni­za­tion­al design wiz­ard, author and recent guest on our Man­age Smarter pod­cast, likes to joke that she was born with­out a “mute” but­ton. She told me she had a mute but­ton installed.

Is It Time to Ditch the Dirt Sandwich

Deliv­er­ing effec­tive feed­back is a task all man­agers strug­gle with. We want employ­ees to know when they’ve done a great job.

Manage Smarter 68: Social Wealth — How To Get It and Use It

Jason Treu is an exec­u­tive coach who helps exec­u­tives, man­agers, and employ­ees to max­i­mize their lead­er­ship and man­age­ment poten­tial. In this episode, we dis­cuss: the con­cept of social wealth; vul­ner­a­bil­i­ty is the lever to build trust super fast among team mem­bers; the keys to mak­ing your busi­ness net­work­ing much more effec­tive; what kind of ques­tions to ask to make your team bond into a high-per­for­mance team.

Are You Manipulating Team Members with Good Intent?

Here’s a para­dox in orga­ni­za­tion­al life. A sig­nif­i­cant per­cent­age of work­ers say they’ve expe­ri­enced a bad man­ag­er at some point in their careers.

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