Tag: customer relations

Is Your Customer Service as Good as You Think it is?

While you want to be engag­ing and com­mu­nica­tive with your clients, but there’s always the risk of tak­ing your ser­vice too far. Accord­ing to an arti­cle by Cus­tomer­Think, here are a few things to con­sid­er before you acci­den­tal­ly end up as “that sales­per­son.”

The Term ASAP Is More Counterproductive Than You Think

Are you ask­ing too much of poten­tial and exist­ing clients by includ­ing the term “ASAP” in your emails? HubSpot’s Aja Frost believes this phrase is more hurt­ful than help­ful to your cause.

Despise Negotiating? Here are 4 Ways to Up Your Game

Your clients aren’t always going to agree on the deals you set before them. So, what then? Here are four ways to improve the way you nego­ti­ate.

Are You Guilty of Making These Customer Service Mistakes?

These com­mon cus­tomer ser­vice mis­takes could be cost­ing you clients. Here's what they are and how to fix them.

Could Your Company Pass a Random Customer Service Test?

How would your com­pa­ny fare if your cus­tomer ser­vice was ran­dom­ly test­ed with­out your knowl­edge? Based on SuperOffice's research, not well.

Here's Your New Secret Customer Service Weapon and How to Use It

Near­ly every­thing is cus­tomiz­able now-a-days, so why are we act­ing as if cus­tomer ser­vice doesn’t have to be any dif­fer­ent?

5 Personality Traits that Make Better Salespeople

There are per­son­al­i­ty traits you may already have that can help you suc­ceed in sales. Here's a list of ones you should hone to up your sales game.

How to Inspire Your Client's Trust After the Sale is Closed

Trust is dif­fi­cult to achieve. Clients care about more than your prod­ucts and ser­vices. When you show them you have great prob­lem-solv­ing abil­i­ties and won’t waste their time, you’re on your way to build­ing trust.

B2B vs. B2C Customer Service

B2C com­pa­nies aver­age 65% – 85% in cus­tomer expe­ri­ence index rat­ings, while B2B com­pa­nies score under 50 per­cent. Here's what we can learn from B2C com­pa­nies to close that gap.

Are You Applying These 4 Key Tips to Your Customer Service Plan?

An effec­tive cus­tomer ser­vice plan is the divid­ing line between the greats and the mediocre. Which side are you on?