Category: Communication Tips

Are Your Sales Emails Speaking to Your Prospect’s Behavioral Style?

You try to address prospects' needs in your email messages. And, you always include a call to action. Have you also considered the DISC style of the recipient?

Facing A Failed Deal? Don't Say This!

Thank you for your consideration.” These words are the typical polite response to a prospect turning down your deal. Often reps use this phrase as a farewell before walking away from a lost deal. But, it’s actually something you shouldn’t say.

How To Make the Gatekeeper Your Ally

The gatekeeper. That elusive figure who wields so much control over who gets to reach the decision-maker. Anyone can be a gatekeeper, from the secretary answering the phone to the assistant who sets appointments.

Are Your Word Choices Undermining Your Leadership Credibility?

Few transitions are more intimidating than moving from a staff position into a management role. To succeed in your new role, you’ll need to transmit your thoughts and ideas into words that motivate and portray credibility.

Do's and Don'ts for In-Person Pitches

Despite the convenience and ease of today’s technology, there really is no substitute for face-to-face communication. This is especially true for sales.

5 Ways to Better Your Communication with Your Clients

Building trust and business relationships, as well as being able to effectively showcase your products and/or services boil down to one thing: excelling at communication with your clients.

How to Read A Room to Improve Your Communications

Salespeople can learn so much simply by “reading” a room. This skill can be especially helpful when presenting or part of a meeting. Picking up on subtle cues can help you determine how to proceed with your communications (and how others may receive your message).

Are You Neglecting Relationship Excellence?

Are you guilty of focusing on task excellence and neglecting relationship excellence? Michael Stallard, co-founder and president of the Connection Culture Group, says this is a common management problem.

Creating a Successful Accountability Culture

Accountability is one of the basic disciplines of doing business and increasing success. The benefits of creating a culture of accountability are quite evident, but sometimes you might find accountability to be elusive. Why does this happen?

Does That Employee Dispute Boil Down to a Communication Problem?

We’d like to think that we’ve come a long way since employees settled their disputes with their fists. Most of us don’t have to put up with brawling in our workplaces, but employee disagreements are real.

Is Bluntness A Problem For You?

Being assertive about our opinions and beliefs is fine, but at some point, assertiveness crosses over into bluntness. And that means you haven't taken the other person's feelings into account.

Managers: Are You Avoiding Talking to Your Employees?

You’ve got strengths and weaknesses – things you like working on and things you’d like to never have to do again. If one of the tasks you find yourself avoiding is talking with your team members, you’ll have to address this problem.

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