Tag: client relations

2 Tips to Keep Your Service from Becoming Obsolete

When was the last time you updated your customer service plan? If your response was a scoff thinking that your service plan doesn’t need updates, think again.

How to Increase Client Loyalty Through Empowerment

Everyone focuses on making customers feel happy and appreciated. But do you make your clients feel empowered? Empowered clients are comfortable clients, and comfort leads to loyalty.

How are Your Clients Perceiving You Based on Wording?

Assertive” is one of the best words a salesperson can hoped to be referred to as. It means you’re confident, decisive, and you get results. However, it means that you can often be misunderstood by potential clients as well.

What to Do When a Client is Angry

It’s happened. One of your clients is upset. How you handle bad situations is going to determine whether your client will decide to continue giving you their business.

The Term ASAP Is More Counterproductive Than You Think

Are you asking too much of potential and existing clients by including the term “ASAP” in your emails? HubSpot’s Aja Frost believes this phrase is more hurtful than helpful to your cause.

Despise Negotiating? Here are 4 Ways to Up Your Game

Your clients aren’t always going to agree on the deals you set before them. So, what then? Here are four ways to improve the way you negotiate.

Are You Guilty of Making These Customer Service Mistakes?

These common customer service mistakes could be costing you clients. Here's what they are and how to fix them.

Could Your Company Pass a Random Customer Service Test?

How would your company fare if your customer service was randomly tested without your knowledge? Based on SuperOffice's research, not well.

Here's Your New Secret Customer Service Weapon and How to Use It

Nearly everything is customizable now-a-days, so why are we acting as if customer service doesn’t have to be any different?

5 Personality Traits that Make Better Salespeople

There are personality traits you may already have that can help you succeed in sales. Here's a list of ones you should hone to up your sales game.

How to Inspire Your Client's Trust After the Sale is Closed

Trust is difficult to achieve. Clients care about more than your products and services. When you show them you have great problem-solving abilities and won’t waste their time, you’re on your way to building trust.

B2B vs. B2C Customer Service

B2C companies average 65% – 85% in customer experience index ratings, while B2B companies score under 50 percent. Here's what we can learn from B2C companies to close that gap.

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