Are you asking the right questions to gain the most valuable feedback from your existing clients? Sure, you could send them a survey full of questions in the hopes of getting as much information out of your clients as possible. But you know most are going to take one look at that and decide it’s not worth their time. What if you could get the information you need with just two questions?
Tag: Customer Retention
It’s happened. One of your clients is upset. How you handle bad situations is going to determine whether your client will decide to continue giving you their business.
The effectiveness of your customer service strategy is rooted in your clients’ expectations of you, but how can you balance what you have to live up to?
These common customer service mistakes could be costing you clients. Here's what they are and how to fix them.
How would your company fare if your customer service was randomly tested without your knowledge? Based on SuperOffice's research, not well.
Nearly everything is customizable now-a-days, so why are we acting as if customer service doesn’t have to be any different?
An effective customer service plan is the dividing line between the greats and the mediocre. Which side are you on?
Who is easier to work with: someone you already do business with or someone new you haven’t found yet? Exactly. Maintaining your relationships with existing clients is imperative to your business, especially when it comes to making sales.
All businesses rely on their customers to be successful. Your marketing efforts may excel at attracting new customers, but other aspects of your business might be KILLING your retention rates!
As we enter the all-important holiday shopping season, retailers are struggling with a big problem: customer loyalty. A new survey from RSR Research shows that retailers are looking for ways to retain customers and increase loyalty. This trouble may stem from retailers not understanding who their best customers are though top performers claim to have solved this problem and are already rolling out more customer-centric approaches.
It’s no secret that client retention is important.