Jim McCarthy is CEO of Goldstar Events and Stellar Tickets and co-founded TEDxBroadway. In this episode, we discuss: new ways to produce events that boost engagement in COVID-19; making your online events as engaging as a live event; creating a culture of quality in online events; and producer/moderator priorities to inject more energy into online events.
Justin Winter is the co-founder and CEO of Boostopia, a SaaS platform that allows you to manage your newly work-from-home customer support team with the world’s first support department operations platform. In this episode, we discuss:
Shane Metcalf is co-founder of 15Five and one of the world’s leading pioneers in the space of cultural engineering and positive psychology and an expert in remote workplaces and workflow management. In this episode, we discuss: The combination of two qualities you HAVE to have or your remote teams will feel paranoia and fear; Specific team exercises to help boost engagement; How to tell if your team is struggling with remote workplace setups; and Questions to ask your team to help those not coping well with remote workplace setup, technology and/or culture.