Are you asking the right questions to gain the most valuable feedback from your existing clients? Sure, you could send them a survey full of questions in the hopes of getting as much information out of your clients as possible. But you know most are going to take one look at that and decide it’s not worth their time. What if you could get the information you need with just two questions?
Tag: retention tips
Are you guilty of focusing on task excellence and neglecting relationship excellence? Michael Stallard, co-founder and president of the Connection Culture Group, says this is a common management problem.
Managing a team of blue-collar employees in today’s workforce comes with plenty of stress. Your employees are constantly looking over their shoulders.
If people are leaving your company for one of your competitors, they haven’t felt engaged at your organization. Here’s what you can do to improve the situation.