While you want to be engaging and communicative with your clients, but there’s always the risk of taking your service too far. According to an article by CustomerThink, here are a few things to consider before you accidentally end up as “that salesperson.”
Tag: client feedback
When was the last time you updated your customer service plan? If your response was a scoff thinking that your service plan doesn’t need updates, think again.
If you’ve promised your clients that customer service is your number one priority and yet are still losing them, there are a number of things that may have gone wrong. Here are a few common mistakes CustomerThink says salespeople make fairly regularly.
We all know that each client is different and so their customer service plan must be unique to them as well. However, not many salespeople take the time to think through more than just, “Should I call or email my client?” According to CustomerThink’s Niamh Reed, customer service plans need to be way more versatile than that, especially when a new customer is learning to utilize your product or service.
It’s happened. One of your clients is upset. How you handle bad situations is going to determine whether your client will decide to continue giving you their business.
Providing feedback takes time and motivation, both of which can be difficult for your clients to come by. So, how can you encourage them to give you the answers you need?
How would your company fare if your customer service was randomly tested without your knowledge? Based on SuperOffice’s research, not well.
A salesperson’s reputation is as important as ever, thanks to the widespread availability of customer feedback and reviews. If your reputation isn’t stellar, you’re likely losing business over it.
Trust is difficult to achieve. Clients care about more than your products and services. When you show them you have great problem-solving abilities and won’t waste their time, you’re on your way to building trust.
An effective customer service plan is the dividing line between the greats and the mediocre. Which side are you on?