Tag: client relationships

3 Reasons Your Clients May be Leaving

If you’ve promised your clients that cus­tomer ser­vice is your num­ber one pri­or­i­ty and yet are still los­ing them, there are a num­ber of things that may have gone wrong. Here are a few com­mon mis­takes Cus­tomer­Think says sales­peo­ple make fair­ly reg­u­lar­ly.

Increase Client Retention with 4 Easy Fundamentals

By now, you should know that the most prof­itable cus­tomers are repeat clients. Cus­tomers you’ve already worked with in the past who have been sat­is­fied by your cus­tomer ser­vice are way more like­ly to buy from you again than some­one new. And yet, accord­ing to an arti­cle by Liz Heiman, a sales lead­er­ship coach, not even 18% of busi­ness­es are mak­ing client reten­tion a pri­or­i­ty.

3 Client Types You Haven't Customized a Service Plan For

We all know that each client is dif­fer­ent and so their cus­tomer ser­vice plan must be unique to them as well. How­ev­er, not many sales­peo­ple take the time to think through more than just, “Should I call or email my client?” Accord­ing to CustomerThink’s Niamh Reed, cus­tomer ser­vice plans need to be way more ver­sa­tile than that, espe­cial­ly when a new cus­tomer is learn­ing to uti­lize your prod­uct or ser­vice.

What to Do When a Client is Angry

It’s hap­pened. One of your clients is upset. How you han­dle bad sit­u­a­tions is going to deter­mine whether your client will decide to con­tin­ue giv­ing you their busi­ness.

Are You Guilty of Making These Customer Service Mistakes?

These com­mon cus­tomer ser­vice mis­takes could be cost­ing you clients. Here's what they are and how to fix them.

Are You Using This Common-Sense Approach to Sales Growth?

The sell­ing process is con­stant­ly evolv­ing, and it doesn't nec­es­sar­i­ly end when a sale is made. Mak­ing a one-time sale is an accom­plish­ment, but real suc­cess can be found in sales growth and repeat busi­ness. So what dri­ves these fac­tors? Expe­ri­ence has shown that it's all about cul­ti­vat­ing rela­tion­ships and hon­or­ing the "Gold­en Rule."

Could Your Company Pass a Random Customer Service Test?

How would your com­pa­ny fare if your cus­tomer ser­vice was ran­dom­ly test­ed with­out your knowl­edge? Based on SuperOffice's research, not well.

Here's Your New Secret Customer Service Weapon and How to Use It

Near­ly every­thing is cus­tomiz­able now-a-days, so why are we act­ing as if cus­tomer ser­vice doesn’t have to be any dif­fer­ent?

How to Inspire Your Client's Trust After the Sale is Closed

Trust is dif­fi­cult to achieve. Clients care about more than your prod­ucts and ser­vices. When you show them you have great problem-solving abil­i­ties and won’t waste their time, you’re on your way to build­ing trust.

B2B vs. B2C Customer Service

B2C com­pa­nies aver­age 65% – 85% in cus­tomer expe­ri­ence index rat­ings, while B2B com­pa­nies score under 50 per­cent. Here's what we can learn from B2C com­pa­nies to close that gap.

Are You Applying These 4 Key Tips to Your Customer Service Plan?

An effec­tive cus­tomer ser­vice plan is the divid­ing line between the greats and the mediocre. Which side are you on?

Thinking Outside the English Customer Service Box

When devel­op­ing a cus­tomer ser­vice plan, it's easy to remem­ber the basics (empa­thy, time­li­ness, atten­tive­ness, etc…), but it’s just as easy to for­get to incor­po­rate steps for our mul­ti­lin­gual clients.

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