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If you’ve promised your clients that customer service is your number one priority and yet are still losing them, there are a number of things that may have gone wrong. Here are a few common mistakes CustomerThink says salespeople make fairly regularly.
Tag: client relationships
Increase Client Retention with 4 Easy Fundamentals
By now, you should know that the most profitable customers are repeat clients. Customers you’ve already worked with in the past who have been satisfied by your customer service are way more likely to buy from you again than someone new. And yet, according to an article by Liz Heiman, a sales leadership coach, not even 18% of businesses are making client retention a priority.
3 Client Types You Haven't Customized a Service Plan For
We all know that each client is different and so their customer service plan must be unique to them as well. However, not many salespeople take the time to think through more than just, “Should I call or email my client?” According to CustomerThink’s Niamh Reed, customer service plans need to be way more versatile than that, especially when a new customer is learning to utilize your product or service.
What to Do When a Client is Angry
It’s happened. One of your clients is upset. How you handle bad situations is going to determine whether your client will decide to continue giving you their business.
Are You Guilty of Making These Customer Service Mistakes?
These common customer service mistakes could be costing you clients. Here's what they are and how to fix them.
Are You Using This Common-Sense Approach to Sales Growth?
The selling process is constantly evolving, and it doesn't necessarily end when a sale is made. Making a one-time sale is an accomplishment, but real success can be found in sales growth and repeat business. So what drives these factors? Experience has shown that it's all about cultivating relationships and honoring the "Golden Rule."
Could Your Company Pass a Random Customer Service Test?
How would your company fare if your customer service was randomly tested without your knowledge? Based on SuperOffice's research, not well.
Here's Your New Secret Customer Service Weapon and How to Use It
Nearly everything is customizable now-a-days, so why are we acting as if customer service doesn’t have to be any different?
How to Inspire Your Client's Trust After the Sale is Closed
Trust is difficult to achieve. Clients care about more than your products and services. When you show them you have great problem-solving abilities and won’t waste their time, you’re on your way to building trust.
B2B vs. B2C Customer Service
B2C companies average 65% – 85% in customer experience index ratings, while B2B companies score under 50 percent. Here's what we can learn from B2C companies to close that gap.
Are You Applying These 4 Key Tips to Your Customer Service Plan?
An effective customer service plan is the dividing line between the greats and the mediocre. Which side are you on?
Thinking Outside the English Customer Service Box
When developing a customer service plan, it's easy to remember the basics (empathy, timeliness, attentiveness, etc…), but it’s just as easy to forget to incorporate steps for our multilingual clients.
