With help from the article, “10 Must-Have Customer Service Skills (and how to identify them),” by Vitaliy Verbenko, here are some traits you need to have if you want your service to reach client retention status.
Author: Rachel Cagle
There isn’t a shortage of people telling you what kind of salesperson you should be. But, with the help of Justin Herald and his article, “4 Customer Service Styles that Need to Go,” here are some types of salespeople that are bound to be unsuccessful service givers.
You’ve heard that a loyal client is more valuable than spending your energy attempting to acquire new ones. When that client is angry, take immediate action to remedy the situation.
Business relationships are a two-way street. Does your current customer service plan reflect this?
What do you need to offer to score customer loyalty? Maricel Rivera offers some suggestions in, “5 Ways to Keep Customers for Life.”
Some clients insist on talking to a human, while others prefer digital service. How should you choose which option to offer?
The B‑to‑B sales channel is complicated enough. Don't make it worse by trying to upsell your existing clients on too many options. Take the time to find out what they need.
Are you always in reaction mode when something goes wrong with your key customer? That's a big no-no. So is hiding behind an automated phone system.
When disaster strikes, the faster you own up to the problem and try to fix it, the better chance you have of maintaining a solid customer relationship.
In his article, “7 Trends in Customer Service Expectations,” Bob Lucas has listed what steps you should be taking to maximize loyalty.
If you're soliciting customer feedback only through online surveys, you're not getting the whole picture. Read Nancy Porte's advice on how to improve the feedback process and make sure you're offering top notch service.
If you need new ways to strengthen customer loyalties, make the most of special occasions, like birthdays. Check out John Patterson's other recommendations on how to show your care about your clients.