Critical thinking skills. If your employees don’t have them, they need to get them. Fast. How can a manager improve a team member’s critical thinking skills?

In an ideal world, sales reps trust that their managers have their best interests in mind. And the reps also believe that their manager has the skill and training to guide the team to success.

Businesses are experiencing lower employee turnover in 2023. But that doesn’t mean managers should relax their efforts to retain employees.

Not all forms of conflict in an organization involve an argument. If you are always trying to convince a team member to change their work process but they keep missing deadlines, per Marlene Chism, a consultant, speaker and author on this topic, you have an unresolved conflict on your team.

Have you ever noticed how much more engaged you become in a story that features a flawed protagonist? Think about Walter White in Breaking Bad and how his basic dissatisfaction with life leads him down the path to criminality after he’s diagnosed with lung cancer. We root for characters like this because we identify with their flaws.

David Saltzman is the Principal at The Saltzman Group and a 20-​year nationally-​published monthly columnist, an accomplished stage and keynote speaker, and a seasoned marketer. In this episode, we discuss: the StoryBrand Process; why are some stories memorable and spur action while others are ineffective; what are some of the pitfalls of the storytelling approach to watch for?; why you should Always be Yoda and never be Luke Skywalker; and the role of emotion in corporate sales.

Have you just hired a new employee? In today’s labor market, that’s cause for celebration.

How often have you scratched your head over a squabble between two employees, wondering how their professional relationship became so toxic? Or maybe you’re trying to figure out how you hired an employee who’s alienated their co-​workers and your customers.

At what point does confidence morph into overconfidence and kill a rep’s chances of achieving great sales?

When developing your reps' sales skills, you may be overthinking the task.

They have checked all the boxes in the sales process. They just need to push the deal over the summit, but they are still getting a “no”. What are the top 5 closing phrases to seal the sales deal?

Jim Doyle is a sales trainer, television sales veteran and author of the new book, Selling with a Servant Heart; 10 Lessons on the Path to Joy and Increased Income. In this episode, we discuss: the concept of Servant Heart Sales; several of the 10 lessons on Servant Heart sales; how to measure ROI from this approach; and tangible examples on language used Servant Heart technique.

Borrow some political techniques to devise an innovative sales strategy to win business now and in the future.

Sales managers can work to minimize office interruptions and coach their team to break unproductive habits.

We can choose to avoid microaggressions by watching our language and honoring others and their diversity and life choices.