Tag: client service

How to Avoid Becoming Old News to Your Clients

Are you out of sight and, therefore, out of mind when it comes to your clients? If you’re not engaging with your clients, what’s to stop them from considering your competition when it comes to call?

Are Your Apologies Actually Provoking Clients to Leave?

Apologizing is an art form that is the backbone of customer service when things take a turn for the worst. Yet, many people don’t know how to effectively apologize to their customers, therefore potentially jeopardizing that business relationship.

3 Ways to Save Damaged Business Relationships

Things go wrong; it happens. That’s a fact you have to accept quickly. An angry customer doesn’t want to hear what has gone wrong, especially if you have made promises and then broken them in the past.

This Step Influences 88% of Future Sales

After closing a sale, you may be tempted to just sit back and relax after a job well done. The thing is, you’re not done yet, and you won’t be until your sales relationship with that client ends.

Overlooking Details can Lead to Cringe-Worthy Mistakes

People’s opinions of everything are always changing, and while a solid start with continuing effort are part of what it takes to maintain customer loyalty, you can’t forget the details, says Shep Hyken in a CustomerThink article.

Here's How to Get Your "Just Checking In" Emails Answered

If you’re sick of writing, “Just Checking In,” as the subject line of every outreach email you send to clients, guess what; they’re probably just as sick of reading it.

The 3 Keys to Customer Loyalty

You shouldn’t need loyalty programs to get repeat customers. Loyalty is something you must earn, writes Adrian Swinscoe in a CustomerThink article. Swinscoe says there are three keys to loyalty.

2 Tips to Keep Your Service from Becoming Obsolete

When was the last time you updated your customer service plan? If your response was a scoff thinking that your service plan doesn’t need updates, think again.

3 Reasons Your Clients May be Leaving

If you’ve promised your clients that customer service is your number one priority and yet are still losing them, there are a number of things that may have gone wrong. Here are a few common mistakes CustomerThink says salespeople make fairly regularly.

Increase Client Retention with 4 Easy Fundamentals

By now, you should know that the most profitable customers are repeat clients. Customers you’ve already worked with in the past who have been satisfied by your customer service are way more likely to buy from you again than someone new. And yet, according to an article by Liz Heiman, a sales leadership coach, not even 18% of businesses are making client retention a priority.

3 Client Types You Haven't Customized a Service Plan For

We all know that each client is different and so their customer service plan must be unique to them as well. However, not many salespeople take the time to think through more than just, “Should I call or email my client?” According to CustomerThink’s Niamh Reed, customer service plans need to be way more versatile than that, especially when a new customer is learning to utilize your product or service.

Increase Feedback and Loyalty Using 2 Questions

Are you asking the right questions to gain the most valuable feedback from your existing clients? Sure, you could send them a survey full of questions in the hopes of getting as much information out of your clients as possible. But you know most are going to take one look at that and decide it’s not worth their time. What if you could get the information you need with just two questions?

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