March 24, 2019

Manage Smarter 62: Gravitas – How to Achieve and Manage It

Deborah Thomas-Nininger is the founder of DTN Productions International, a company that provides professional development training on all areas of international and domestic protocol specializing in reputation management, business etiquette and communication effectiveness. IN episode 62, we discuss: the definition of gravitas for leaders as one of the 4 pillars of character; why taking the time to up your effort at etiquette/manners will pay off; What managers need to do to become defined as “serious leaders” in their organization; and the importance of email responses, tone of voice, body language etc. in the workplace.

March 22, 2019

3 Reasons Your Clients May be Leaving

If you’ve promised your clients that customer service is your number one priority and yet are still losing them, there are a number of things that may have gone wrong. Here are a few common mistakes CustomerThink says salespeople make fairly regularly.

March 21, 2019

17% of Consumers Plan to Go to a Restaurant on Easter

"We’re about one month away from Easter. Last year the National Retail Federation and Prosper Insights & Analytics projected Easter spending to amount to $1.84 billion. A total of 81% of Americans celebrated the holiday and spent an average of $150 per person. This year’s numbers aren’t out yet, but here are the details from last year."

March 19, 2019

Promoting Slow Cookers Through Healthy Eating Desires

"Nutritionists advise preparing more of your meals at home, and for good reason: Doing so raises the nutritional quality of your diet, according to Consumer Reports. Studies have shown that home cooking fans may get more fruits and vegetables and less sodium and unhealthy fats than those who dine out, or do take out, frequently. And they tend to weigh less and have a lower risk of type 2 diabetes, too."