We all know that each client is different and so their customer service plan must be unique to them as well. However, not many salespeople take the time to think through more than just, “Should I call or email my client?” According to CustomerThink’s Niamh Reed, customer service plans need to be way more versatile than that, especially when a new customer is learning to utilize your product or service.
"Holiday time means gathering friends and family and increasingly that includes the family pets. But that can mean drama for both the pet owners and their hosts if rules and responsibilities aren’t clearly laid out. Ipsos polled 1,003 Americans on their attitudes about whether they allow friends and family to bring pets to their homes, how they’ll travel or not with pets and how pet owners accommodate their pet needs in other people’s houses."
As managers, we know it’s important to listen to what our team members tell us. We also know it can be hard to get people to open up about what they are thinking.
"No longer the new kids on the block, millennials have moved firmly into their 20s and 30s, and a new generation is coming into focus. According to Pew Research Center, Generation Z, diverse and on track to be the most well-educated generation yet, is moving toward adulthood with a liberal set of attitudes and an openness to emerging social trends."
As you encounter people and situations on a daily basis, you develop responses. After a while, these responses become habits, some good and some bad.
"Case shipments of plant-based protein from broadline foodservice distributors to foodservice operators increased by 20% in the year ending November 2018 compared to year ago with all Census regions showing double-digit growth, reports The NPD Group. The West Census Region represents the most plant-based protein volume and case shipment growth followed closely by the South Census region, according to NPD’s SupplyTrack."
"One in three people involved in electric scooter accidents require treatment for injuries at an emergency room, according to a new study by the University of California, Los Angeles, which also found that few riders wear a helmet, reports Consumer Reports."