Tag: retention

Overlooking Details can Lead to Cringe-Worthy Mistakes

People’s opinions of everything are always changing, and while a solid start with continuing effort are part of what it takes to maintain customer loyalty, you can’t forget the details, says Shep Hyken in a CustomerThink article.

Top Tips for Retaining Sales Reps

In a perfect world, our superstar employees would stay with the team forever. We all know that doesn’t happen.

Are You Training Your New Managers?

Businesses spend a lot of time worrying about keeping the sale pipeline full. Can you say that you spend an equal amount of time thinking about and developing current staff members for leadership roles?

Increase Client Retention with 4 Easy Fundamentals

By now, you should know that the most profitable customers are repeat clients. Customers you’ve already worked with in the past who have been satisfied by your customer service are way more likely to buy from you again than someone new. And yet, according to an article by Liz Heiman, a sales leadership coach, not even 18% of businesses are making client retention a priority.

Increase Feedback and Loyalty Using 2 Questions

Are you asking the right questions to gain the most valuable feedback from your existing clients? Sure, you could send them a survey full of questions in the hopes of getting as much information out of your clients as possible. But you know most are going to take one look at that and decide it’s not worth their time. What if you could get the information you need with just two questions?

How Much Are You Spending on Your Employee Recognition Program?

Your employees are probably getting called by recruiters regularly. And, they’re likely hearing about the great salaries and benefits they could be scoring at one of your competitors’ companies. How are you going to retain them?

When You’re The Cause of Employee Turnover

It’s easy to justify departures by blaming the booming economy. After all, this could be an employee’s chance snag that dream job. But, there could be a more ominous reason for turnover at your company.

How To Retain Key Employees in The New Year

It’s that holiday time of the year. I’m not talking about how to hire help in advance of the busy season. This post is about how to stop the exodus of employees that happens after the new calendar year starts.

Do You Possess the Management Trait Employees Value Most?

Many management studies these days have us believing that employees will beeline for the exit if the boss forgets to ask how their child or puppy is doing. News flash. The latest research from Stanford Graduate School of Business shows employees have another priority.

White Paper: What is Company Culture? And Why is it Important?

Read 4 different ideas on company culture.

Our panel of experts come from different backgrounds and have differing views of culture. However, they all agree that culture is important to a workplace. Let these experts cultivate – if you will – some thoughts on culture.

Download this white paper to read what they have to say.

How Far Will You Go to Uphold Your Company’s Values?

As a leader, it’s your job to maintain the work culture that you and others have carefully crafted. If you want your employees to be motivated and engaged, you have to take action when an employee grossly violates your company’s values

Will Your Top Performer Be a Good Manager?

Is it time to fill the sales manager position at your company? If you’re like many leaders, you’re seriously considering moving your top rainmaker into the position. Unfortunately, that line of thinking has wreaked havoc on more than one sales department.

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