Author: Rachel Cagle

pitch

How to Give A Sales Pitch That Prospects Will Remember

Many salespeople take the moment or two that clients require to think as a negative thing when, in reality, attempting to fill that gap in conversation with any random facts you can think of is just making you seem ill-prepared and on-edge.

service

How to Wow Your Clients With Top-Notch Service

When your client comes to you with a concern and a solution isn’t provided in your policy, but you still do your best to satisfy their need, you’re finding an innovative way to meet their needs and therefore wow them.

centric

The Purpose of Your Sales Call

Having a noble selling purpose will earn you a good reputation among your clients and they’ll be more willing to hear/buy from you again. So, ask yourself, “Does my selling purpose go beyond making a profit?”

empathy

How Empathy Can Boost Your Position with Prospects

Empathy shines brightest when things go wrong. Your client is feeling frustrated, mad, and a whole slew of other negative emotions, but most of all, she’s worried that you won’t care enough to fix the problem quickly.

comfort-zone

Top Tips to Help You Leave Your Comfort Zone

Heather Baldwin is a believer that risks are giant steps forward and uses The Usheroff Institute’s tips for smart risk-taking to support her stance in, “How to Take Smart Risks and Win Sales.”

crisis

How to Ace Customer Service During a Crisis

Instead of viewing customer service issues as problems and beating ourselves up about them, we need to see them as what they truly are: opportunities.

talking

What Prospects Think When You Won’t Stop Talking

When you talk a lot during your sales pitch, you give your potential clients less time to ask questions and respond themselves. The sale is about their needs, but when you take up the allotted time by talking, you appear to be vying for the spotlight instead.

How to Use Social Media to Turn Around Customer Service Problems

You know how people rant about their negative experiences on social media to feel validated by others? You can be one of those people helping to turn around the negative situation.

A-Game

Are You Bringing Your A-Game to Your Sales Calls?

Your body language helps your prospects gauge who you are as a person before you even get deep into conversation. Mirroring body language, along with carefully preparing what you say and how you say it, can increase your changes of connecting with a prospect.

centric

Is Your Customer Service Customer-Centric?

Your clients are the make or break of your company and their opinion of your service is critical to your business’ future.

coaching

Does Your Outreach Truly Benefit Clients?

If your outreach doesn’t clearly benefit your clients, why on earth would they take the precious time needed to respond?

individuality

Are You Treating Your Clients As Individuals?

We need to keep in mind that our customers are individuals. They may start off as a random name and number on a spreadsheet of prospects, but once they’re our clients, it’s personal.

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