Are your clients optimizing search enough to be one of the first businesses consumers find during their searches?
Author: Rachel Cagle
Prepping before making a sale is the difference between success and utter failure. Here are some aspects you should review before your next pitch.
Nearly 3/4 of consumers want to hear from your clients via email. Are you helping them do their part to make their emails something customers want to open and respond to?
B2C companies average 65% – 85% in customer experience index ratings, while B2B companies score under 50 percent. Here’s what we can learn from B2C companies to close that gap.
With 87% of TV viewers also having a second-screen device within reaching distance, TV not only drives traditional traffic, but digital as well.
AM/FM radio reaches 93% of adults in the U.S. Here are some tips on how to reach a broad range of consumers.
An effective customer service plan is the dividing line between the greats and the mediocre. Which side are you on?
Companies that utilize SEO and SEM have the opportunity to reach roughly 72% of shoppers.
When developing a customer service plan, it’s easy to remember the basics (empathy, timeliness, attentiveness, etc…), but it’s just as easy to forget to incorporate steps for our multilingual clients.