You know how people rant about their negative experiences on social media to feel validated by others? You can be one of those people helping to turn around the negative situation.
Author: Rachel Cagle
Your body language helps your prospects gauge who you are as a person before you even get deep into conversation. Mirroring body language, along with carefully preparing what you say and how you say it, can increase your changes of connecting with a prospect.
Your clients are the make or break of your company and their opinion of your service is critical to your business’ future.
If your outreach doesn’t clearly benefit your clients, why on earth would they take the precious time needed to respond?
We need to keep in mind that our customers are individuals. They may start off as a random name and number on a spreadsheet of prospects, but once they’re our clients, it’s personal.
In order to inspire client loyalty, you have to first gain their trust. Here are a few tips on how to do so with the help of James Alexander and his article, “Brilliant CX: Compressing the Cycle Time of Trust.”
Your clients might be tempted to delete your customer service emails – unless you give them a good reason to click and read.
The quality of your customer service has never been more important than it is right now.
With help from the article, “10 Must-Have Customer Service Skills (and how to identify them),” by Vitaliy Verbenko, here are some traits you need to have if you want your service to reach client retention status.