Many salespeople take the moment or two that clients require to think as a negative thing when, in reality, attempting to fill that gap in conversation with any random facts you can think of is just making you seem ill-prepared and on-edge.
Author: Rachel Cagle
When your client comes to you with a concern and a solution isn’t provided in your policy, but you still do your best to satisfy their need, you’re finding an innovative way to meet their needs and therefore wow them.
Heather Baldwin is a believer that risks are giant steps forward and uses The Usheroff Institute’s tips for smart risk-taking to support her stance in, “How to Take Smart Risks and Win Sales.”
Instead of viewing customer service issues as problems and beating ourselves up about them, we need to see them as what they truly are: opportunities.
Your body language helps your prospects gauge who you are as a person before you even get deep into conversation. Mirroring body language, along with carefully preparing what you say and how you say it, can increase your changes of connecting with a prospect.
Your clients are the make or break of your company and their opinion of your service is critical to your business’ future.
If your outreach doesn’t clearly benefit your clients, why on earth would they take the precious time needed to respond?
We need to keep in mind that our customers are individuals. They may start off as a random name and number on a spreadsheet of prospects, but once they’re our clients, it’s personal.