Justin Winter is the co-founder and CEO of Boostopia, a SaaS platform that allows you to manage your newly work-from-home customer support team with the world’s first support department operations platform. In this episode, we discuss:
Tag: Technology
Manage Smarter 136 — Brenda Batista: Inspiring a New Company Culture During COVID-19
Brenda Batista is President and Founder of Inspiring Company Culture where she helps leaders transform their work environments to be places where everyone is heard, valued, and appreciated. Brenda is an expert in establishing high-performing teams, healthy company culture, leadership, business system analysis, and strategic planning. In this episode, we discuss: how to make online meetings 3D and as if “in person”; changing culture for speaking up to bridge the digital gap in COVID-19; how to engage extroverts in your organization; rearranging remote meetings to boost engagement in less engaged team members
Manage Smarter 129 — Frank Zinghini: Coronavirus Digital Tech Survival Kit
Frank Zinghini is President & CEO, Applied Visions, Inc. Applied Visions helps businesses build and expand their digital relationship with their customers, across all of the available digital channels. In this episode, we discuss: What a digital survival kit needs to contain; The new boundaries of relationship with your customers; New ways of looking at fulfillment of products and services; and How to take customer experience to the next digital level of engagement.
Manage Smarter 122 — Sam Schutte: Fixing Coronavirus Tech Deficiencies
Sam Schutte is the CEO of Unstoppable Software, Inc. The company's software development services as a development partner, and is the host of the podcast at unstoppabletalk.com — which covers the "intersection of business and technology innovation". In this episode, we discuss: Tech vulnerabilities caused by COVID-19;
Technology that companies should be investing in now; and The Virtual Tip Jar he created to raise donations for those who’ve lost their jobs
Retailers Tout Tech Tools to Enhance Online Shopping Experience
"Whether it’s automated assistants in their homes, smart devices in their hands or virtual experiences in the store, consumers are actively embracing the role of technology in their everyday lives. And they are sending early signals in terms of what this means for their shopping behavior and expectations, reports the National Retail Federation."
Younger Consumers Pay Premium Prices for Headphones
"According to NPD’s Checkout E‑commerce data, online technology spending in the U.S. increased 10% in the 12 months ending March 2019 compared to year ago. But while consumers are increasingly shopping online, consumers aged 18–34, 35–54, and 55+ are prioritizing their spend across major technology categories differently."
Manage Smarter 63 — Edward Tenner: Increased Efficiency is Not Always Good
Edward Tenner is a distinguished scholar of the Smithsonian 's Lemelson Center for the Study of Invention and Innovation. In this episode, we discuss: how becoming more efficient can have unintended consequences; Campbell’s Law: how measuring new efficiencies may make your staff change behavior to meet new incentives; how Big Data affects you and your business and can cause “Competitor Neglect;" and the pitfalls of False Positives.
How to Update Your Management Style for Gen Z Workers
They’re ambitious, highly educated and want to participate as individual contributors at work. Does this description sound familiar?
Car Dealerships to Promote Latest Car Tech to Encourage Higher Spending
"In-vehicle technology has significantly increased in importance to vehicle shoppers over the last four years. In fact, vehicle tech now ranks ahead of exterior styling when it comes to deciding which car to buy. The Cox Automotive Vehicle Tech Features Study can help OEMs and dealers more effectively target in-market shoppers, close more sales and upsell tech features to new and existing customers."
Auto Dealerships to Promote Vehicle Data Transparency and Updated Tech
More than eight in 10 U.S. vehicle owners and lessees believe car owners should have full access to and control of their vehicle's data, including maintenance and repair information, according to the results of a survey released today by the Auto Care Association.
75% of Consumers Believe Mobile Offerings are Extremely Important
Metova, a world-leading provider of mobile, connected car, connected home and IoT solutions, announced the results of a survey revealing the sentiment of over 1000 consumers on "Mobile First" technologies. The survey was conducted to research the growing shift from "Mobile Friendly" to "Mobile First." Notably, more than half would choose one company over another based on the mobile experience they offer and 70% say it is very important that a company they do business with has a great mobile experience.
Manage Smarter 44 — Melanie Bladow: Using Technology to Create More Value
Tern Consulting’s Principal and Founder, Melanie Bladow, is a global expert in connecting people, business and technology. In this episode, Melanie joins us from Alaska to discuss: Why asking “Why?” is the best place to start on what tech will most benefit you, the “Three Drivers” to consider when changing tech you’re using, and how to “Hack Organizational Politics” to implement effective tech.
