Tag: communication

Manage Smarter 103: The Magic Words of Management

Phil Jones is author of five best-selling books and youngest ever winner of "British Excellence in Sales and Marketing" Award and his life's work is to demystify the process of persuasion. In this episode, we discuss: Why indecision is the enemy of leaders; Key phrases to turning the leverage around onto the non-performer and to create empathy; Why leaders shouldn’t ask for recommendations that don't get buy-in and how to fix this; and How to make people SEE what you’re saying instead of HEARING it.

Manage Smarter 99: Reduce Self-Sabotage by Rewiring Your Brain

Tiffany Toombs is a mindset coach who specializes in helping people rewire their brains to overcome self sabotage and limiting beliefs; allowing them to experience success in every area of life. In this episode, we discuss: How to overcome self-sabotage; The role our parents play in the creation of limiting beliefs; and
How to rewire your mind to lead to happier, more fulfilling work and personal lives.

Manage Smarter 83: Mastering Your Message

Joe Williams is the Founder of Creative Performance Group, where he helps people get their message out to the world in the most powerful way possible. His new book The Impact Awakening: How to Go from Having a Calling to Changing Lives, focuses on how to master your message, communicate it powerfully, and scale it into an Impact Business. In this episode, we discuss: how to “up your game” of communication plus
How to evaluate and change your communication style.

Manage Smarter 82: Managing with Greater Mindfulness

Theresa Rose is a Mindful Performance Specialist, standup comedian, and award-winning author of Mindful Performance: How to Powerfully Impact Profitability, Productivity, and Purpose. In this episode, we discuss: Are you a “Spewer” or a “Doer”?; how to begin incorporating dozens of mindful techniques; why you can’t have emotional intelligence without being mindful; and tips on how being mindful can boost your personal life as well as professional.

Manage Smarter 81: How to Manage 4 Generations in 1 Workplace

z Devine Hewson, CPC and Mark Lund, M.D., CPC are Co-Founders and Principals of Twin Lights Consulting. Their firm helps companies create authentic communication across the chasm dividing the generations at work. In this episode, we discuss: What year the number of millennials in the workforce will equal 75% — it's sooner than you might think; identifying and leveraging what generations have to offer each other in the workplace; and effectively communicating with different generations to boost profits.

Do This (And Not That) When Being Ignored

Prospect not picking up the phone? Client giving you the cold shoulder? First, don’t panic; you won’t be the first salesperson to be ignored. Then, consider how to react.

Do This to Communicate Better With Prospects

Each and every prospect is different. And, included in these differences is a unique communication preference. If you aren’t adjusting your own style for each prospect’s you risk pushing potential buyers away.

Active Listening: Are You Doing It?

Likely, sales reps have heard about the importance of active listening. But very few have probably taken the time to learn what it truly is, let alone hone it as a skill.

Don't Be Afraid To Change

It was Benjamin Franklin who said that nothing in this world is certain except death or taxes. But in reality, we should really add change to that list.

What to do about the Mad Hatter in Your Organization

The Hatter in Lewis Carroll's Alice's Adventures in Wonderland is sometimes called the Mad Hatter. Do you know why? And do you know why having an employee who behaves like a Mad Hatter in your organization is a managerial call-to-action?

Overcome These Common Biases All Sellers Face

Biases exist, whether we like it or not. It’s up to salespeople to overcome buyers’ internal biases to make the sale.

Manage Smarter 59: Overcommunication is Impossible!

Lee Caraher is the best-selling author of two books titled The Boomerang Principle–Inspire Lifetime Loyalty from Your Employees and Millennials & Management. She's also the CEO of Double Forte, a national PR/Communications agency headquartered in San Francisco and New York. In this episode, we discuss: how your career can suffer from poor communication; managing to hold teams accountable for information they receive; and managing how you talk to millennial workers.

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