Manage Smarter 108: Navigating Difficult Conversations with John Stoker

HOSTED BY C. LEE SMITH AND AUDREY STRONG
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John Stoker is the founder and president of DialogueWORKS. He is also the author of the book, Overcoming Fake Talk. John and his firm specialize in helping leaders, managers, and individual contributors hold the conversations that matter most.

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His firm also offers training in other aspects of interpersonal relations, such as emotional intelligence.

In this episode, Audrey, Lee and John discuss:

  • Fake Talk: What it is and how it harms teams
  • Specific phrases and techniques to change how you manage difficult conversations

"Many leaders avoid holding difficult conversations either because they don't know how or because they are afraid of the consequences for doing so. The results are usually less than desireable."

- John Stoker

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Audrey Strong 

Audrey Strong heads all external and internal communications for SalesFuel, including public relations — which she has directed since 2014. Prior to SalesFuel, she founded her own public relations firm and served years as an award-​winning journalist in television news. Audrey earned her degree in broadcast journalism from Ohio University.

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