Manage Smarter 52 — Tom Paccioretti: Managing through Crisis and Turnarounds

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For more than 25 years, the last 15 with his own firm Broadway Advisors, Tom Paccioretti has been a turnaround consultant and crisis manager helping financially troubled companies and their stakeholders. 
His more than fifty clients included Barneys New York, CalFruit Eagle, Trend Technologies, Z Gallerie and EZ Lube. He recently started a new career as the professor of entrepreneurship at Santa Monica College.

In this episode, Audrey, Lee and Tom discuss:

  • Managing up and down in crisis and turnaround situations
  • Managing cash conversion cycles during crisis/​turnaround scenarios
  • Making senior leadership walk the customer experience for turnaround discovery

"When I look at the top management aspect of it, that this stress levels is going on, number one, go back and talk to your customers. Why are you still our customers? Why are you still here? Why are you not buying?"

– Thomas Paccioretti

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