Manage Smarter 52 — Tom Paccioretti: Managing through Crisis and Turnarounds

For more than 25 years, the last 15 with his own firm Broadway Advisors, Tom Paccioretti has been a turnaround consultant and crisis manager helping financially troubled companies and their stakeholders. 
His more than fifty clients included Barneys New York, CalFruit Eagle, Trend Technologies, Z Gallerie and EZ Lube. He recently started a new career as the professor of entrepreneurship at Santa Monica College.

In this episode, Audrey, Lee and Tom discuss:

  • Managing up and down in crisis and turnaround situations
  • Managing cash conversion cycles during crisis/​turnaround scenarios
  • Making senior leadership walk the customer experience for turnaround discovery

"When I look at the top management aspect of it, that this stress levels is going on, number one, go back and talk to your customers. Why are you still our customers? Why are you still here? Why are you not buying?"

– Thomas Paccioretti

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Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. 

C. Lee Smith

C. Lee Smith

CEO and Founder at SalesFuel
C. Lee Smith is the President/​CEO of SalesFuel — a firm he founded in 1989. He was named one of the 14 Leading Sales Consultants by Selling Power magazine in 2018. Lee is the creator of the AdMall® and SalesFuel COACH™ SaaS platforms. He is also a Gitomer Certified Advisor, expert on the Sales Experts Channel and a C‑Suite Network Advisor.
C. Lee Smith


CEO of @SalesFuel | Bestselling Author of "SalesCred" and "Hire Smarter, Sell More!" | Keynote Speaker | Certified Behavioral Analyst | Sales Credibility Expert
Excited to join this awesome panel. Panel Discussion: So, You’re Hiring Again? Today! 1:20–1:50pm… — 20 hours ago
C. Lee Smith